Support

How-To Guides

Learn how to use every feature in the FONE app, Client Portal, Website Builder, and eCommerce.

FONE App

The mobile app for managing your AI agent, taking calls, and chatting with clients.

Getting Started with FONE

Download the app, log in, and start managing your AI agent in minutes.

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Making & Receiving Calls

Use the dialer, answer incoming calls, and manage your call history.

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Live Chat & Takeover

Monitor AI conversations and take over when you need to respond personally.

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WhatsApp Conversations

Manage WhatsApp messages with AI assistance and live takeover.

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Messenger & Instagram DMs

Handle Facebook Messenger and Instagram Direct Messages from FONE.

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SMS Messaging

Send and receive text messages directly from the FONE app.

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Team Chat

Message team members directly within the FONE app.

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Agent Settings

Configure your AI agent voice, greeting, routing rules, and more.

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Setting Up Integrations

Connect your business tools so your AI can look up orders, contacts, and appointments.

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Managing Clients

Add, edit, and manage your client accounts from the FONE app.

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Integration Prompt Examples

Example prompts to help your AI agent use each integration effectively.

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Live Transfer via Chat Widget

Transfer a chat widget conversation to another team member while you are chatting with a customer.

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Live Transfer via WhatsApp

Transfer a WhatsApp conversation to another team member so they can continue the chat directly.

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Client Portal

The web dashboard for managing agents, billing, and integrations.

Getting Started with the Client Portal

Log in, set up your company profile, and start managing your AI agents.

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Company Profile

Update your company information, contact details, and billing email.

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Billing & Subscriptions

View your subscription status, manage payments, and check upcoming invoices.

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Viewing Invoices

Access your complete invoice history with PDF downloads.

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Managing Your AI Receptionist

Configure your business AI receptionist — the front desk for all incoming calls.

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Managing Personal Agents

Create and configure individual AI assistants for each team member.

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Agent Configuration Guide

Complete guide to every setting when creating or editing an AI agent.

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Managing Integrations

Enable and disable integrations for each agent from the Client Portal.

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Website Builder

Create and publish a professional website with AI-generated content and design.

Website Builder Guide

Create, customize, and publish a professional website using the AI-powered Website Builder.

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eCommerce

Set up an online store with products, Stripe checkout, and order management.

eCommerce Builder Guide

Set up an online store with products, Stripe checkout, shipping, and order management.

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Need More Help?

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