AI Receptionist for Law Firms
Stop Losing Cases to Unanswered Calls
When someone needs a lawyer, they call now — not later. If your firm doesn't answer, they call the next one. One Dash Zero answers every call, qualifies the intake, and books the consultation — 24/7, 365.
What is an AI receptionist for law firms?
An AI receptionist for law firms is a virtual phone agent that answers every potential-client call 24/7 and routes it by practice area. It runs intake on personal injury calls — accident type, injuries and insurance details — and captures charge and court-date information on criminal matters, escalating to the on-call attorney when a matter is urgent. It handles family law and immigration calls to your script, in the caller's own language. It books the consultation onto the right attorney's calendar and writes the contact and matter into Clio.
Your 24/7 AI Receptionist for Law Firms
Our AI Receptionist for Law Firms answers every call with a warm, natural voice. No hold music, no phone trees, no voicemail — just instant, professional service for potential clients who call.
Answers Every Call, 24/7
Whether it’s a legal emergency at 2am or a routine inquiry during lunch, your AI receptionist picks up on the first ring — every time, every day, including holidays.
Takes Detailed Messages
Captures the caller’s name, phone number, and reason for calling. Messages are delivered to your inbox or phone instantly — nothing slips through the cracks.
Routes Urgent Calls
Emergencies are detected and transferred to on-call staff immediately. Routine calls are handled by the AI so your team can focus on the work that matters.
AI Agent for Law Firms
More than a receptionist — your AI agent actively helps potential clients by booking appointments, answering detailed business questions, and connecting to your existing tools.
Books Appointments Automatically
Connects directly to your calendar and books, reschedules, or cancels appointments in real time. Potential clients get confirmed times without any back-and-forth.
Handles Chat & WhatsApp
Your AI agent manages web chat and WhatsApp messages with the same intelligence as phone calls. Potential clients choose the channel they prefer.
Connects to Your Tools
Integrates with your CRM, scheduling software, and 47 business tools. Information flows automatically — no manual data entry required.
Connected to Clio — and you decide what it can share
Your firm runs on Clio, and your AI receptionist works inside it. Returning clients are recognized and booked onto the right attorney’s Clio calendar; new callers are taken through your consultation path and captured as a Clio contact — so every after-hours call becomes a record in Clio, not a voicemail you have to chase.
And you set exactly how much it’s allowed to say. Keep it to booking and voicemail only — no case details, no contact information, not even a number read back — for a firm that holds everything close. Or open it up to full contact and matter lookup so callers get real answers. The privacy posture is yours, not ours.
See the full Clio integration →- ✓Booked with the right attorney. Returning clients reach their own lawyer’s Clio calendar; new callers get your consultation path.
- ✓Returning callers recognized. Dash looks them up in Clio first, so existing clients aren’t put through intake again like strangers.
- ✓Intake straight into Clio. New-client name, matter type, and contact details land as a Clio contact before the caller hangs up.
- ✓You control what it discloses. From book-and-voicemail-only to full contact and matter lookup — your firm sets exactly what Dash can share on a call.
Why law firm calls go to voicemail
Legal work pulls you into court and closed-door meetings. The phone rings while you're unavailable — and in law, the first firm to respond usually wins the client.
You're in court and your phone is off.
A potential client with an urgent matter calls your office. Reception's overwhelmed or it's after hours. Voicemail. In legal, the first firm to respond usually wins the client — and that wasn't you.
You're in a client meeting that can't be interrupted.
Confidential, focused, door closed. A new-matter call comes in — exactly the kind of case you want. It goes unanswered, and the caller, who needed help today, retains the next firm on their list.
Your front desk is buried in intake paperwork.
Filing, scheduling, walk-ins. The phone rings with a prospective client and there's no one free to take it properly. By the time someone calls back, they've already consulted elsewhere.
It's a small practice and you're billing every hour.
Stopping to answer cold calls means losing billable time — so the phone goes to voicemail. But the prospect with a real case doesn't leave a message. They call the firm that picks up.
It's late and someone's just been arrested, served, or in an accident.
They're scared, calling attorneys one after another for help right now. You're closed. The firm with 24/7 answering takes the call, signs the client, and keeps the case.
How Dash handles it — without pretending to be your firm
Dash doesn't pretend to be in your line of work. There is no industry script baked in — no "plumber mode," no "architect mode." That's the point.
You spend ~5 minutes in the onboarding wizard telling Dash about your business: what you offer, what you charge for a consult, what makes you different, what you do not take on, and — most importantly — the questions you want asked on every call.
Then Dash answers the phone, asks your questions, captures your intake fields, books on your calendar, and texts the caller a confirmation with your business details.
Why the intake questions matter more than the script
Every firm qualifies leads differently.
A home-services business needs to know the property address, urgency, and whether it's a repeat customer. A professional services firm needs to know project scope, timeline, and budget posture. A retail business needs to know what the caller wants and whether they need delivery or pickup.
Most AI receptionists hardcode a generic intake questionnaire ("name, number, reason for calling"). Dash asks the questions you write. If you change them next week, Dash asks the new ones starting on the next call — no retraining, no support ticket.
The differentiator isn't "we have AI." The differentiator is whose questions the AI asks.
What you set up in the wizard (about 5 minutes)
Bounded by what the onboarding wizard actually captures. No flowcharts, no decision trees, no developer.
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1
Your firm's identity
Company name, the name your AI answers to, your industry, your service area, and your timezone.
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2
Your services and hours
List what you actually do, one per line, and when you're open. Dash never books outside those hours.
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3
Your pricing posture
Pick one of four: quote exact prices, give general ranges, say it varies and offer a follow-up, or don't discuss pricing. If you pick exact or ranges, you fill in the numbers.
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4
Your FAQs
The questions every caller asks you, with the answers you'd want a receptionist to give. Add as many as you want.
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5
Your qualifying questions
The intake list Dash asks on every new-lead call. Project type, budget posture, timeline, scope, whatever you need to triage. Edit anytime; live on the next call.
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6
Your tone
Pick from formal, friendly, casual, fun, witty, or professional. Plus a free-text "agent role / purpose" line to describe what Dash is there to do.
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7
Your never-promise list
Things Dash must not commit to on a call. Six preset rules (price, callback time, discounts, availability, etc.) plus any custom rules you write.
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8
Your complaint posture
When a caller is upset, pick take a detailed message, transfer to a manager, or try to resolve directly. Plus an optional "what can we offer them?" line.
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9
Your key responsibilities
Multi-select which call behaviors Dash is allowed to do: book appointments, take messages, transfer calls, send follow-up texts, qualify leads, handle after-hours calls, answer questions, provide quotes. Turn one off and Dash won't attempt it on a call.
Edit anytime — changes apply on the next call.
Live Agent Takeover
Your AI handles every conversation until you're ready to step in. Take over any chat or WhatsApp thread in real time from the FONE app.
Web Chat Takeover
A potential client describes their case on your website chat. Your AI captures the details, but when they need reassurance or have sensitive questions, you step in personally.
WhatsApp Takeover
A client messages about an urgent filing deadline. Your AI confirms the details, but when legal judgment is needed, you take over the conversation directly.
Seamless Handoff
When you're done, release the conversation and your AI picks up right where you left off. Get your client the right information at the right time.
AI when you're away. You when it matters.
Your AI handles intake and scheduling. But when a client needs counsel on a sensitive matter or a high-value case needs the personal touch, you're one tap away.
WhatsApp Built In
Potential clients describe their legal situation, ask about consultations, and request callbacks on WhatsApp — and your AI responds with intake and scheduling.
Live transfers, right inside WhatsApp. When a customer asks to speak with someone specific — Sales, Support, or a team member by name — the AI transfers the conversation instantly. The customer stays in the same WhatsApp thread while the new team member's AI assistant picks up. No links, no new chats, no friction.
Meet your customers where they already are. One WhatsApp number for Reception, Sales, Support, and every team member.
Message Dash on WhatsAppWhy Law Firms Choose One Dash Zero™
See how we compare to the alternatives.
| Feature | One Dash Zero | Answering Service | Voicemail |
|---|---|---|---|
| Answer time | On the first ring | 30–90 sec | N/A |
| Available 24/7/365 | ✓ | Extra cost | ✗ |
| Books appointments | ✓ | ✗ | ✗ |
| Unlimited concurrent calls | ✓ | ✗ | ✓ |
| Transfers to live staff | ✓ | ✓ | ✗ |
| Web chat & WhatsApp | ✓ | ✗ | ✗ |
| Multilingual | 14 languages | Limited | ✗ |
| Monthly cost | $99 | Premium pricing | Free |
Simple, Transparent Pricing
No hidden fees. No long-term contracts. Start protecting your revenue today.
AI Receptionist for Law Firms
Your 24/7 front desk — answers calls, books appointments
- 24/7 AI call answering
- Calendar scheduling & SMS confirmations
- Live agent takeover (web, WhatsApp)
- Voice & chat in 10+ languages
- Call summaries to your phone
- Live team transfers
- 47 integrations
Includes 100 AI minutes/month — add more anytime.
View PlansBuilt for Every Legal Practice Area
Personal Injury
Accident victims call immediately after an incident. Your AI captures case details — accident type, injuries, insurance info — and books a consultation before they call another firm.
Criminal Defense
Arrests happen at all hours. Your AI answers 24/7, collects charge details and court dates, and connects callers to your on-call attorney or books the earliest available consultation.
Family Law
Divorce, custody, and support matters are emotionally charged. Your AI handles these calls with sensitivity, captures the situation, and books time with the right attorney.
Immigration
Immigration clients often need urgent help with deadlines, status changes, or enforcement actions. Your AI supports 14 languages and captures case details for immediate review.
Business & Corporate
Business owners call about contracts, disputes, entity formation, and compliance. Your AI qualifies the matter type, captures company details, and routes to the right attorney.
Multi-Practice Firms
Route calls to the right practice area automatically. A caller describing a car accident goes to PI. A caller asking about a DUI goes to criminal defense. Smart routing, zero confusion.
Connects to Your Favorite Tools
Your AI plugs straight into the tools every law firm already runs on — so it works inside the systems you already use, not beside them.
On calls and chat, your AI looks up contacts and the attorney of record in Clio, checks the responsible attorney's real Clio-calendar availability, and books the consultation onto it — every after-hours enquiry handled, not lost to voicemail.
Callers asking about their case get real-time status from MyCase — deadlines, assigned attorney, documents — and your AI books the consultation and logs the call, around the clock.
Your Customers' Data. Protected.
Your law firm handles sensitive information — privileged client communications, case files, billing records. One Dash Zero protects every piece of it.
Every call, chat, and appointment is protected by TLS encryption, SOC 2 compliant vendors, and automatically-tested tenant isolation between accounts. It runs on a serverless architecture powered by Cloudflare’s global edge network. No host OS or VMs to patch, no exposed database ports — application logic runs in isolated Workers sandboxes.
Learn more about our security practices
