The Complete Feature List
Everything One Dash Zero does — voice, messaging, CRM, integrations, mobile, security — in one place. This page is the source of truth for the platform. Together, it’s a complete AI-powered phone system for small and medium businesses — every call answered, routed, transferred, or captured.
Starting at $69/month · 30-day free trial · No credit card required · See all plans
Voice & Calling
What Dash, your AI receptionist, does on every call.
24/7 Call Answering
Dash picks up every inbound call, every hour of every day — including holidays, weekends, and after-hours.
Natural AI Voice
Powered by ElevenLabs. Pick from a library of natural human-sounding voices to match your brand.
Browser Voice Calls
Visitors can talk to your AI by voice from the web widget, no phone needed.
Local Numbers in the US, Canada, UK and Dominican Republic
Dedicated business numbers in all four. More countries available on request.
Desk-Phone Ring
A SIP desk phone rings alongside the FONE app before your AI answers. Provisioned by us on request.
Multi-Language Support
Dash speaks the customer’s language and stays in it for the whole call — the language is locked at greeting time to prevent voice drift mid-call.
Lead Qualification
Dash collects contact details (phone, email, full name) using rules you control independently per channel and per agent.
Appointment Booking
Books directly into your connected calendar — Google Calendar, Outlook, Clio, or MyCase. Calendly supported for scheduled-event lookup.
Live Transfer to Staff
During your business hours, Dash connects callers to a real member of your team; after hours, she takes a detailed message instead. Transfer hours are set per agent.
External Call Transfer
Add named transfer contacts outside your team — an on-call tech, an answering line, a partner office — and Dash transfers callers to them by name, 24/7, even outside business hours.
Topic-Based Routing Rules
Map topics like billing, support, or sales to specific people. When a caller asks for one of your keywords, Dash routes them to the person you assigned — no phone tree required.
Emergency Call Routing
Describe what counts as an emergency for your business, and Dash routes those callers to a dedicated 24/7 emergency line — even outside business hours.
Multi-Agent Routing
Set up a Receptionist that routes callers to the right person (Personal Agents) by name, role, or intent.
Custom Greetings & Knowledge
Customize Dash’s greeting, company description, services, hours, and behavior with plain-English instructions.
Custom Pronunciation
Define how Dash should pronounce specialty terms, brand names, or industry jargon (display substitutions).
Receptionist + Personal Agent Tiers
A two-tier model: the Receptionist answers and qualifies; Personal Agents represent individual team members for transfers and follow-up.
Live & Outbound Calls
Watch calls happen in real time, step in when it matters, and let Dash make calls for you.
Live Call Transcription
Watch any in-progress call transcribe live in the FONE app, with the caller and your AI on separate tracks so you can follow the conversation as it happens.
Jump In & Take Over
Step into a live call and take over from Dash the moment a caller needs a human — a warm handoff, no callback and no “let me transfer you.”
Operator Presence
Mark yourself available in the FONE app and live calls can reach you; Dash routes human-reach requests to whoever’s online.
Outbound AI Calls
Dash doesn’t just answer — she calls people back. Launch AI outbound calls instantly or on a schedule to qualify leads, follow up, and book appointments.
Voicemail-Aware Dialing
Outbound calls detect voicemail automatically and adapt — leaving a message or retrying later instead of talking to dead air.
Smart Retry & Outcomes Log
No-answer calls retry on a backoff schedule until they connect or exhaust, and every result lands in your Outbound Calls log.
Call Outcome Badges
Every call is tagged — booked, message, transferred (and to whom), spam, screened, or completed.
Robocall & Recorded-Message Screening
Press-1 auto-dialers are ended mid-call and badged as spam, not answered. Looping recorded announcements are recognized after the call and badged as such, so a machine is never filed as a caller who gave up.
Lead Rescue on Abandoned Calls
If a caller hangs up part-way through giving their details, what they already said — their name and what they needed — is still captured and emailed to you.
Custom Voicemail Messages
Per-campaign outbound greeting and voicemail, authored in English and Spanish.
Messaging Across Every Channel
One unified inbox for every channel your customers use.
Web Chat Widget
Embed an AI chat widget on your website. Two-way conversations, contact collection, identity verification, and trial signup all from the widget.
WhatsApp Business
Inbound and outbound two-way WhatsApp conversations via Twilio, with full contact resolution and consent tracking.
Facebook Messenger
Inbound and outbound DMs via Meta’s Graph API. Returning visitors are recognized via Page-Scoped ID identity resolution.
Instagram Direct Messages
Inbound and outbound DMs via Meta’s Graph API, with the same PSID-based identity resolution as Messenger.
SMS — Outbound
Send SMS messages from your AI agent or manually from the FONE app. Powered by Twilio.
SMS — Inbound (Manual)
Inbound SMS lands in the FONE app for your team to reply to. (AI-powered SMS auto-reply is on the roadmap.)
Unified Conversation History
Every channel a customer uses is linked to one contact — no duplicate records when someone texts you, then chats your widget, then DMs your Instagram.
Identity Verification
Gate sensitive flows with code-based phone or email verification on chat surfaces. Bounded retry with auto-deflection after repeated failures.
Automatic Translation
Dash auto-detects the visitor’s language and replies in it across web chat, WhatsApp, and Messenger/Instagram — while your team reads and replies in their own language, with a “show original” toggle on every message.
Live Chat & WhatsApp Takeover
Step into any web chat or WhatsApp conversation from the FONE app, reply as yourself, and hand back to Dash when you’re done.
CRM & Contacts
Every conversation builds your CRM automatically.
Auto-Contact Creation
Every call, chat, and message creates or updates a contact — no data entry required.
Cross-Channel Deduplication
Contacts are matched by phone, email, and Meta identity. The same person across SMS, WhatsApp, and web chat becomes one contact, not three.
Lifecycle Status
Track each contact as New / Lead / Qualified / Customer / Inactive / Do Not Contact, fully editable in the FONE app.
Claimed vs Unclaimed Visibility
Auto-created contacts stay hidden until you “claim” them with one click — keeping your CRM list curated and clean.
Consent Management
Append-only consent log per channel (phone, email, WhatsApp). Full audit trail of how every contact opted in — and out.
Field Provenance
See exactly where every piece of contact data came from — which conversation, which channel, which integration — and when it was captured.
Magento Customer Enrichment
For e-commerce customers, contacts auto-pull customer group, total orders, last order date, and shipping addresses from Magento.
Conversation Search
Search across every channel from the FONE app to find any past conversation with a contact.
Contact Actions
Call, text, or email any contact directly from the contact card. Soft-delete and re-sync supported.
Attested Caller Recognition
Returning callers are matched on the calling line itself, never on a number they claim.
Zoho CRM Actions
Look up contacts by phone, log calls, create leads and tasks in Zoho during the conversation.
Accounting on Every Call
Connect QuickBooks Online or Xero and Dash knows who’s calling.
Greet Clients by Name
Callers on a number in your books are greeted by first name. Name only — nothing else is read out unless you enable it.
Invoice Status on the Phone
Callers can ask whether an invoice is open or paid. Amounts spoken only when you turn that on.
Email the Invoice PDF
Dash emails the invoice to the address already on file — never to an address the caller gives. On/off per agent.
Create New Contacts
New callers can be added to your books with the details Dash collects.
Verification Before Sensitive Actions
First and last name checked against the record on the calling line before booking, transfer, or message routing. Three toggles you control.
One Accounting System per Agent
QuickBooks or Xero, connected by OAuth. Switch anytime.
Conversation Rules
Tell Dash exactly how to behave on every channel.
Per-Channel Collection Matrix
Independently control phone, email, and full-name collection across 6 channels: voice (PSTN), web call, web widget, WhatsApp, Messenger, Instagram.
Trigger Control
For each contact field, choose Immediate (collect upfront) or At Transaction (collect only when needed for a booking, transfer, or other action).
Verification Control
Require code-verification for sensitive flows. Configurable per channel and per method (chat surfaces today; voice verify on the roadmap).
Receptionist + Personal Agent Inheritance
Set rules at the Receptionist level. Personal Agents inherit by default, with operator-controllable per-child override.
Custom Routing Instructions
Build routing rules that map topics to specific people, or write plain-English instructions for edge cases and everything in between.
Page-Aware Chat
Your web chat agent knows which page the visitor is on and adapts — pricing questions on the pricing page, product answers on product pages. Configure behavior per URL.
Knowledge Base
A built-in knowledge base your AI answers from — add articles yourself or let the AI draft starter FAQs from your business facts. Per-agent overrides, approval before anything goes live.
Emoji Personality
Let your AI agent use emojis in text conversations for a friendlier, more engaging tone — toggle per agent.
Never Asks Twice
Contact-detail requests are capped at two per call, and readbacks are capped too — platform-wide, on every agent.
FONE Mobile App
Your team’s command center, on every phone.
Native iOS App
Available on the App Store. Push notifications, native dialer integration, full inbox access.
Native Android App
Available on Google Play. Push notifications, accept calls from the lock screen, full inbox access.
Progressive Web App
No install required —
fone.onedashzero.ai works in any modern browser.Recent Calls Panel
Every inbound and outbound call with smart contact icons (grey = create contact, amber = add name, green = ready to view).
Live Chats Panel
Active web widget conversations with server-side contact name rendering.
WhatsApp / Messenger / Instagram Panels
Dedicated inbox panels for each Meta channel and WhatsApp.
SMS Threads Panel
Two-way SMS conversations with full thread history.
Push Notifications
APNS for iOS, FCM for Android. Per-channel toggles, per-user sound selection, separate volume sliders for messages vs ringtones.
Built-in CRM
View, edit, claim, and manage contacts directly in the app.
Personal Theming
8 themes — 4 light (Default, Slate, Forest, Crimson) and 4 dark (Midnight, Carbon, Plum, Dark Crimson). Set per user.
Multi-Account Switching
One email can manage multiple businesses. Switch between them after sign-in without re-authenticating.
Fully Bilingual Product
Not just the AI — the entire FONE app, transactional emails, and agent greetings are available in Spanish, per user and per business.
Onboarding & Setup
Get a working AI receptionist in under 5 minutes.
Self-Serve Trial
Chat with Dash on our marketing site. She provisions your account, creates your AI receptionist, and emails you a sign-in code — all automatically.
30-Day Free Trial
Full feature access for 30 days. No credit card required.
Secure OTP Sign-In
12-character codes via email. No fragile magic links to break in transit.
Guided Onboarding Wizard
First-time setup walks you through agent name, business description, voice selection, calendar connection, and channel hookup.
Your Business Number, Handled
We set up your business number for you — get a new dedicated number or keep your existing one. No Twilio account, no carrier paperwork.
Analytics & Reporting
Know what’s happening across every channel.
AI Minutes Used
Track voice minutes consumed against your plan, visible in the FONE app.
Persistent Conversation History
Every call, chat, SMS, WhatsApp, and Meta thread persisted and searchable from the FONE app.
AI Minutes That Roll Over
Plan minutes reset monthly; purchased minute packs roll over. Set an auto-refill threshold, and if you ever run out, service continues for a 7-day grace period — calls never just stop.
Call Transcripts by Email
Full transcript emailed after each call. On by default, with a per-agent toggle.
Complaint Alerts
Calls and chats are classified for dissatisfaction or regulatory threat, and alerted to the addresses you set. Available on Clio, Xero and QuickBooks agents.
Integrations
Connect to the tools you already use. New integrations added regularly.
Calendar & Scheduling
Google Calendar, Calendly, Outlook, Cal.com.
E-Commerce
Magento 2 (deep integration with custom shipping/pricing module support), Shopify, WooCommerce, Square.
CRM
Salesforce, HubSpot, Zoho, Pipedrive, Freshsales, Follow Up Boss, kvCORE.
Field Service
ServiceTitan, Jobber, Housecall Pro.
Property Management
Guesty, Hostaway, Hospitable.
Wellness, Beauty
Vagaro, Fresha, Mindbody, Boulevard, Booksy, Glofox, PetDesk.
Legal
Clio, MyCase.
Accounting
QuickBooks Online, Xero.
Notifications & Team Messaging
Slack, Microsoft Teams.
Analytics
Google Analytics.
Built-In Add-Ons
Verify (identity verification), Blog (AI-powered blog generation with WordPress / Ghost / webhook posting), Social (LinkedIn, Facebook, Instagram, Google Business automation), Research (AI-powered research reports), Website Builder (natural-language website creation), Ecommerce (Stripe-powered storefront).
See All Integrations
Security & Compliance
Built for businesses that take customer data seriously.
Zero-Server Architecture
OneDashZero runs entirely on Cloudflare Workers — no servers, VMs, or containers to hack or patch.
Global Edge Network
Protected by enterprise-grade DDoS mitigation and Web Application Firewall across 300+ data centers.
TLS 1.3 Everywhere
All traffic encrypted in transit. No unencrypted connections, no exceptions.
AES-256-GCM Encryption at Rest
Third-party API tokens (Twilio, ElevenLabs, integrations) encrypted at rest with key rotation support.
No Passwords
Login uses one-time email verification codes. No password database to breach.
Multi-Tenant Isolation
Every API endpoint derives tenant scope from the authenticated session, never from request bodies. Continuous Playwright test coverage locks the contract.
Append-Only Audit Trails
Consent events and contact data sources are never overwritten. Corrections are new rows. Full history preserved for compliance review.
Per-Agent Widget Origin Allowlist
Your widget only runs on the domains you authorize, blocking unauthorized cost-routing attacks.
Soft-Delete with Full Read Coverage
Deleted contacts and agents disappear from every list endpoint immediately.
Conversations Never Train AI Models
Voice through Twilio (SOC 2, HIPAA eligible, PCI DSS) and ElevenLabs. Chat through Anthropic Claude (SOC 2 Type II). Your data is not used for model training.
Two-Factor Authentication
TOTP-based 2FA with backup codes. QR codes are generated server-side — your secret never touches a third-party service.
Configuration Change Audit
Configuration changes log who changed what, with the before and after values.
Data Erasure on Request
Full account erasure across every store, with an audit trail of what was scrubbed. Contact us to request it.
Read the Full Security Overview
Industries we serve
Dash is in production with businesses across professional services and wellness.
Interior designers — your AI handles client inquiries while you're at site visits, supplier showrooms, and install supervision. AI receptionist for interior designers.
Architects — your AI captures developer and homeowner inquiries while you're on site walks, in design reviews, or sitting in front of the planning board. AI receptionist for architects.
Mortgage brokers — your AI captures borrower inquiries during peak rate hours and after closing meetings, then qualifies and schedules the follow-up. AI receptionist for mortgage brokers.
Accountants — your AI handles new-client inquiries during tax season and walk-in questions year-round, capturing scope and entity type before booking the consult. AI receptionist for accountants.
Massage therapists — your AI books, reschedules, and confirms appointments while you're in session, so the table stays full without you stepping out. AI receptionist for massage therapists.
Law firms — your AI fields new-matter intake calls while you're in court, on a deposition, or with a client, capturing the qualifying details before the callback. AI Receptionist for Law Firms.