Stop Losing Clients to Missed Tickets
A client's server just crashed at 2 AM. They call your support line — but nobody picks up. By morning, they've already signed with another MSP. One Dash Zero answers every call instantly, triages the issue by severity, and captures system details — 24/7.
AI Receptionist for IT Support
Our AI Receptionist for IT Support answers every call in under a second with a warm, natural voice. No hold music, no phone trees, no voicemail — just instant, professional service for clients who call.
Answers Instantly, 24/7
Whether it’s a technical issue at 2am or a routine inquiry during lunch, your AI receptionist picks up on the first ring — every time, every day, including holidays.
Takes Detailed Messages
Captures the caller’s name, phone number, and reason for calling. Messages are delivered to your inbox or phone instantly — nothing slips through the cracks.
Routes Urgent Calls
Emergencies are detected and transferred to on-call staff immediately. Routine calls are handled by the AI so your team can focus on the work that matters.
AI Agent for IT Support
More than a receptionist — your AI agent actively helps clients by booking appointments, answering detailed business questions, and connecting to your existing tools.
Books Appointments Automatically
Connects directly to your calendar and books, reschedules, or cancels appointments in real time. Clients get confirmed times without any back-and-forth.
Handles Chat & WhatsApp
Your AI agent manages web chat and WhatsApp messages with the same intelligence as phone calls. Clients choose the channel they prefer.
Connects to Your Tools
Integrates with your CRM, scheduling software, and 40+ business tools. Information flows automatically — no manual data entry required.
The Missed Call Problem for IT Support
You're deep in a server migration, troubleshooting a network outage, or deploying a patch. Your phone rings — and you can't answer. That business with a $36,000/year managed services contract just called your competitor.
How Dash handles it — without pretending to be your firm
Dash doesn't pretend to be in your line of work. There is no industry script baked in — no "plumber mode," no "architect mode." That's the point.
You spend ~10 minutes in the onboarding wizard telling Dash about your business: what you offer, what you charge for a consult, what makes you different, what you do not take on, and — most importantly — the questions you want asked on every call.
Then Dash answers the phone, asks your questions, captures your intake fields, books on your calendar, and texts the caller a confirmation with your business details.
Why the intake questions matter more than the script
Every firm qualifies leads differently.
A home-services business needs to know the property address, urgency, and whether it's a repeat customer. A professional services firm needs to know project scope, timeline, and budget posture. A retail business needs to know what the caller wants and whether they need delivery or pickup.
Most AI receptionists hardcode a generic intake questionnaire ("name, number, reason for calling"). Dash asks the questions you write. If you change them next week, Dash asks the new ones starting on the next call — no retraining, no support ticket.
The differentiator isn't "we have AI." The differentiator is whose questions the AI asks.
What you set up in the wizard (about 10 minutes)
Bounded by what the onboarding wizard actually captures. No flowcharts, no decision trees, no developer.
-
1
Your firm's identity
Company name, the name your AI answers to, your industry, your service area, and your timezone.
-
2
Your services and hours
List what you actually do, one per line, and when you're open. Dash never books outside those hours.
-
3
Your pricing posture
Pick one of four: quote exact prices, give general ranges, say it varies and offer a follow-up, or don't discuss pricing. If you pick exact or ranges, you fill in the numbers.
-
4
Your FAQs
The questions every caller asks you, with the answers you'd want a receptionist to give. Add as many as you want.
-
5
Your qualifying questions
The intake list Dash asks on every new-lead call. Project type, budget posture, timeline, scope, whatever you need to triage. Edit anytime; live on the next call.
-
6
Your tone
Pick from formal, friendly, casual, fun, witty, or professional. Plus a free-text "agent role / purpose" line to describe what Dash is there to do.
-
7
Your never-promise list
Things Dash must not commit to on a call. Six preset rules (price, callback time, discounts, availability, etc.) plus any custom rules you write.
-
8
Your complaint posture
When a caller is upset, pick take a detailed message, transfer to a manager, or try to resolve directly. Plus an optional "what can we offer them?" line.
-
9
Your key responsibilities
Multi-select which call behaviors Dash is allowed to do: book appointments, take messages, transfer calls, send follow-up texts, qualify leads, handle after-hours calls, answer questions, provide quotes. Turn one off and Dash won't attempt it on a call.
Edit anytime — changes apply on the next call.
Live Agent Takeover
Your AI handles every conversation until you're ready to step in. Take over any chat or WhatsApp thread in real time from the FONE app.
Web Chat Takeover
A prospect asks about your managed services on your website. Your AI explains SLAs and coverage, but when they want to discuss their specific infrastructure, you step in with one tap.
WhatsApp Takeover
A client messages about a critical outage with screenshots. Your AI captures the details and creates the ticket, but when your engineer needs to walk them through a fix, they jump in directly.
Seamless Handoff
When you're done, release the conversation and your AI picks up right where you left off. Get your client the right support at the right time.
AI when you're away. You when it matters.
Your AI handles ticket intake and routine questions. But when a client has a critical outage or needs hands-on troubleshooting, you're one tap away.
WhatsApp Built In
Users report technical issues, request help desk support, and ask about service plans on WhatsApp — and your AI responds instantly with troubleshooting, ticket creation, and scheduling.
Live transfers, right inside WhatsApp. When a customer asks to speak with someone specific — Sales, Support, or a team member by name — the AI transfers the conversation instantly. The customer stays in the same WhatsApp thread while the new team member's AI assistant picks up. No links, no new chats, no friction.
Meet your customers where they already are. One WhatsApp number for Reception, Sales, Support, and every team member.
Message Dash on WhatsAppWhy IT Support Companies Choose One Dash Zero™
See how we compare to the alternatives.
| Feature | One Dash Zero | Answering Service | Voicemail |
|---|---|---|---|
| Answer time | <1 second | 30–90 sec | N/A |
| Available 24/7/365 | ✓ | Extra cost | ✗ |
| Books appointments | ✓ | ✗ | ✗ |
| Unlimited concurrent calls | ✓ | ✗ | ✓ |
| Transfers to live staff | ✓ | ✓ | ✗ |
| Web chat & WhatsApp | ✓ | ✗ | ✗ |
| Multilingual | 13+ languages | Limited | ✗ |
| Monthly cost | $199 | $800–$2,000+ | Free |
Simple, Transparent Pricing
No hidden fees. No long-term contracts. Start protecting your revenue today.
AI Personal Agent for IT Support
A dedicated AI assistant for every team member
- 24/7 AI call answering
- Calendar scheduling & reminders
- WhatsApp & SMS support
- Voice & chat in 10+ languages
- Call summaries & follow-up drafts
- Live agent takeover (web, WhatsApp)
- 40+ integrations
Includes up to 200 AI-handled calls/month.
Get Started TodayAI Receptionist for IT Support
Your 24/7 front desk — answers calls, books appointments
- 24/7 AI call answering
- Calendar scheduling & SMS confirmations
- Live agent takeover (web, WhatsApp)
- Voice & chat in 10+ languages
- Call summaries to your phone
- Live team transfers
- 40+ integrations
Includes up to 200 AI-handled calls/month.
View PlansBuilt for Every IT Support Scenario
Help Desk & Ticketing
Password resets, software installs, printer issues, email problems. Your AI captures the details, creates the ticket, and sets expectations — so your techs get organized requests, not panicked voicemails.
Server & Network Outages
When critical infrastructure goes down, your AI immediately captures scope, affected systems, and number of impacted users. Severity-1 issues get escalated to your on-call engineer instantly.
Managed Services
MSP clients expect 24/7 responsiveness. Your AI answers every call, confirms their SLA tier, and routes appropriately. No more losing $36,000/year contracts over missed after-hours calls.
Cybersecurity Incidents
Ransomware, phishing attempts, suspected breaches. Your AI captures the timeline, affected systems, and containment status — then immediately escalates to your security team.
Cloud & SaaS Support
Office 365 down, AWS instance unreachable, Google Workspace issues. Your AI identifies the platform, captures error details, and routes to your cloud specialist.
Hardware & Break-Fix
Broken laptops, failed drives, printer jams. Your AI captures device type, warranty status, and issue description — then schedules the repair visit or ships the replacement.
Connects to Your Favorite Tools
From Shopify to Salesforce to Calendly — One Dash Zero integrates with 40+ platforms to supercharge your AI.
Integrations are configured per agent — a Help Desk agent connects to your ticketing system, a Sales agent gets your CRM, and an On-Call agent connects to PagerDuty. Each agent only accesses the tools and data they need, and nothing more.
Your Customers' Data. Protected.
Your IT support company handles sensitive information — system credentials, network information, client infrastructure details. One Dash Zero protects every piece of it.
Every call, chat, and appointment is protected by TLS encryption, SOC 2 compliant vendors, and complete data isolation between accounts. No servers to breach, no ports to exploit — just Cloudflare's global edge network trusted by 25% of the internet.
Learn more about our security practices