AI Agent for
Microsoft Teams
Connect Microsoft Teams to your AI voice and chat agent so it can notify your team instantly when calls come in, messages are taken, or appointments are booked — right in your Teams channels.
How It Works
Get your Microsoft Teams AI Agent up and running in minutes.
Log into the Client Portal and assign Microsoft Teams to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Your AI starts sending real-time notifications to your Teams channel for every call, message, and appointment.
Key Features
Everything your AI needs to handle Microsoft Teams inquiries like a pro.
Instant Call Notifications
Your AI posts to your Teams channel the moment a call comes in or a message is taken — including caller name, phone number, and the full message.
Appointment Alerts
When your AI books, reschedules, or cancels an appointment, your team sees it in Teams immediately — no need to check email or your calendar app.
Urgent Escalation
Callers can request urgent attention. Your AI flags these in Teams with priority so the right person can respond fast.
Team Coordination
Your AI notifies the right Teams channel based on the nature of the call — sales inquiries, support issues, and general messages each go where they belong.
AI Agent for Microsoft Teams Example Prompts
Copy and paste these prompts into your Microsoft Teams AI Agent prompt box to get started quickly.
"When a caller wants to schedule an appointment, check the calendar for available time slots this week and offer the next three openings. Confirm the date, time, and service type before booking."
Example 2 — Rescheduling:
"If a caller needs to reschedule, look up their existing appointment by name or phone number, cancel the current booking, and help them choose a new available slot."
Example 3 — Cancellation Policy:
"When someone asks to cancel an appointment, let them know we require 24 hours notice for cancellations. If they are within the 24-hour window, inform them a cancellation fee may apply and offer to reschedule instead."
See It in Action
Here's how your AI Agent for Microsoft Teams handles a real conversation.
Hi, I'm calling about the invoice I received. I think there's an error on it.
I'm sorry about that. Let me get your details and notify the billing team right away. What's your name?
Robert Kim.
And what's the best number to reach you, Robert?
555-0234.
Thank you. I've notified the billing team about the invoice concern. Someone from billing will reach out to you at 555-0234 shortly. Is there anything specific about the error you'd like me to pass along?
Frequently Asked Questions
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