AI Receptionist for
Microsoft Teams
Connect Microsoft Teams to your AI chat agent so it can post to your Teams channels when it takes a message, captures a lead, or flags something urgent on web chat, Facebook, Instagram, and WhatsApp.
How It Works
Get your Microsoft Teams AI Receptionist up and running in minutes.
Log into the Client Portal and assign Microsoft Teams to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Your AI starts posting notifications to your Teams channel for messages, leads, and appointments it handles on chat.
Key Features
Everything your AI needs to handle Microsoft Teams inquiries like a pro.
Message & Lead Notifications
Your AI posts to your Teams channel when it takes a message or captures a lead on a chat — including the person's name, contact details, and the full message.
Appointment Alerts
When your AI books an appointment on your connected calendar, it can post the details to Teams so your team sees it without checking their calendar app.
Urgent Escalation
When someone asks for urgent attention, your AI flags it in Teams with priority so the right person can respond fast.
Team Coordination
Your AI posts to the right Teams channel based on the nature of the request — sales inquiries, support issues, and general messages each go where they belong.
AI Receptionist for Microsoft Teams Example Prompts
Copy and paste these prompts into your Microsoft Teams AI Receptionist prompt box to get started quickly.
"When a caller wants to schedule an appointment, check the calendar for available time slots this week and offer the next three openings. Confirm the date, time, and service type before booking."
Example 2 — Rescheduling:
"If a caller needs to reschedule, look up their existing appointment by name or phone number, cancel the current booking, and help them choose a new available slot."
Example 3 — Cancellation Policy:
"When someone asks to cancel an appointment, let them know we require 24 hours notice for cancellations. If they are within the 24-hour window, inform them a cancellation fee may apply and offer to reschedule instead."
See It in Action
Here's how your AI Receptionist for Microsoft Teams handles a real conversation.
Hi, I'm asking about the invoice I received — I think there's an error on it.
Sorry about that. Let me get your details and flag the billing team. What's your name?
Robert Kim.
And the best number to reach you, Robert?
555-0234.
Thank you. I've posted your invoice concern to the billing team in Teams with your number, and someone will reach out shortly. Anything specific about the error you'd like me to pass along?
Frequently Asked Questions
Built for Your Business
Your AI receptionist answers every call, looks up the information your customers need, and logs the conversation — 24/7.
For your firm
- Never miss a call. Inbound calls are answered around the clock.
- Free up your team. Routine questions are handled automatically.
- Full records. Every call is logged for follow-up.
For your customers
- Always reachable. Calls are answered day or night.
- Real answers. Customers get the information they need on the spot.
- Clear next steps. Follow-ups are captured and routed.