Messaging

AI Receptionist for
WhatsApp

Your AI Receptionist and AI Personal Agent live inside WhatsApp — answering customer questions, booking appointments, capturing leads, and transferring to humans, in whichever language your customer messages you in. WhatsApp is the default messaging app across Latin America, Europe, the Middle East, and most of Asia, so for SMBs serving international, immigrant, or diaspora customer bases — or operating in those regions directly — having an AI that natively handles WhatsApp isn't optional, it's table stakes.

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How It Works

Get your WhatsApp AI Receptionist up and running in minutes.

1

Log into the Client Portal and assign WhatsApp to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Go live. Incoming WhatsApp messages route to your AI instantly; you and your team see every thread in the FONE app and can take over any conversation in real time.

Key Features

Everything your AI needs to handle WhatsApp inquiries like a pro.

24/7 Two-Way Conversational AI

Not auto-replies. Your AI holds full conversations inside WhatsApp — answering product questions, qualifying leads, taking messages, and following up — with the same intelligence as your voice and chat agent. Customers stay in the app they already use every day.

Native Multilingual Handling

Your AI detects the customer's language from their first message and responds in that language — Spanish, Portuguese, French, Arabic, Hindi, Tagalog, and dozens more. No menu, no language picker. A US clinic with Hispanic patients, a Toronto contractor with Punjabi-speaking customers, and a London business serving Arabic clients all get served the same way.

Booking, Lead Capture, and Answers

The AI books appointments straight onto your Google or Outlook calendar, captures lead details for your team in the FONE app, and answers FAQs about pricing, hours, and services — all inside the WhatsApp thread. No form, no link, no second app.

Live Handoff With Full Context

When the AI can't answer or the customer asks for a person, the conversation transfers to your team in the FONE app with the full WhatsApp thread attached. Your team replies from FONE; the customer sees a real WhatsApp message from your business number. Hand it back to the AI when you're done.

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See It in Action

Here's how your AI Receptionist for WhatsApp handles a real conversation.

OD
One Dash Zero Massage
online
Hi! Do you have any availability this week for a deep tissue massage?
7:18 PM
Hi! Yes — I have a few options. Are you looking for a 60-minute or 90-minute session? And is this your first visit?
7:18 PM ✓✓
90 min, first time. How much does that run?
7:19 PM
A 90-minute deep tissue is $145, and as a first-time client you get $20 off — so $125. We can apply it automatically at checkout. Want me to find a time?
7:19 PM ✓✓
Yeah, evenings work better for me.
7:20 PM
I have Thursday at 6:30 PM with Marcus or Friday at 7:00 PM with Sofia. Both are great with deep tissue. Which works?
7:20 PM ✓✓

Frequently Asked Questions

Do I need a WhatsApp Business account?
Yes — specifically a verified WhatsApp Business account (the green-checkmark kind), not the regular WhatsApp app. We help you through Meta's verification process during onboarding. The personal WhatsApp app won't connect to AI agents under Meta's policy.
Will it work with my existing WhatsApp number?
If your number is already on the personal WhatsApp app, you migrate it to WhatsApp Business — your contacts and history come with you. If it's already on WhatsApp Business, we connect it directly. We do not require a new number.
What languages does it support?
Your AI auto-detects the customer's language from their first message and responds in that language. Spanish, Portuguese, French, German, Italian, Arabic, Hindi, Mandarin and more — 14 languages supported out of the box. The AI switches mid-conversation if the customer does.
Can it book appointments from WhatsApp?
Yes. The AI books straight onto your Google or Outlook calendar and captures new-lead details and conversation summaries for your team in the FONE app — exactly the same as for voice calls. Connected CRMs (HubSpot, Salesforce, and others) are read-only, so a returning contact is recognized, but new records are entered by your team.
What happens when the AI can't answer — does it transfer to me?
The AI flags the thread to your team in the FONE app with full conversation context. Anyone on your team can reply directly inside the same WhatsApp thread; the customer sees real WhatsApp messages from your business number. You hand it back to the AI when you're done.

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Built for Your Business

Your AI receptionist answers every call, looks up the information your customers need, and logs the conversation — 24/7.

For your firm

  • Never miss a call. Inbound calls are answered around the clock.
  • Free up your team. Routine questions are handled automatically.
  • Full records. Every call is logged for follow-up.

For your customers

  • Always reachable. Calls are answered day or night.
  • Real answers. Customers get the information they need on the spot.
  • Clear next steps. Follow-ups are captured and routed.

Ready to Connect WhatsApp?

Set up your AI + WhatsApp integration in under 5 minutes.

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