Messaging

AI Agent for
WhatsApp

Your AI Receptionist and AI Personal Agent live inside WhatsApp — answering customer questions, booking appointments, capturing leads, and transferring to humans, in whichever language your customer messages you in. WhatsApp is the default messaging app across Latin America, Europe, the Middle East, and most of Asia, so for SMBs serving international, immigrant, or diaspora customer bases — or operating in those regions directly — having an AI that natively handles WhatsApp isn't optional, it's table stakes.

📞 Talk to Dash — Try It Free

How It Works

Get your WhatsApp AI Agent up and running in minutes.

Log into the Client Portal and assign WhatsApp to any agents that need it.

Configure the integration settings and integration prompt in the FONE app.

Go live. Incoming WhatsApp messages route to your AI instantly; you and your team see every thread in the FONE app and can take over any conversation in real time.

Key Features

Everything your AI needs to handle WhatsApp inquiries like a pro.

24/7 Two-Way Conversational AI

Not auto-replies. Your AI holds full conversations inside WhatsApp — answering product questions, qualifying leads, taking messages, and following up — with the same sub-second intelligence as voice calls. Customers stay in the app they already use every day.

Native Multilingual Handling

Your AI detects the customer's language from their first message and responds in that language — Spanish, Portuguese, French, Arabic, Hindi, Tagalog, and dozens more. No menu, no language picker. A US clinic with Hispanic patients, a Toronto contractor with Punjabi-speaking customers, and a London business serving Arabic clients all get served the same way.

Booking, Lead Capture, and CRM Sync

The AI books appointments straight onto your Google or Outlook calendar, captures lead details into your CRM, and answers FAQs about pricing, hours, and services — all inside the WhatsApp thread. No form, no link, no second app.

Live Handoff With Full Context

When the AI can't answer or the customer asks for a person, the conversation transfers to your team in the FONE app with the full WhatsApp thread attached. Your team replies from FONE; the customer sees a real WhatsApp message from your business number. Hand it back to the AI when you're done.

📞 Talk to Dash — Try It Free

See It in Action

Here's how your AI Agent for WhatsApp handles a real conversation.

One Dash Zero Massage

online

Hi! Do you have any availability this week for a deep tissue massage?

7:18 PM

Hi! Yes — I have a few options. Are you looking for a 60-minute or 90-minute session? And is this your first visit?

7:18 PM ✓✓

90 min, first time. How much does that run?

7:19 PM

A 90-minute deep tissue is $145, and as a first-time client you get $20 off — so $125. We can apply it automatically at checkout. Want me to find a time?

7:19 PM ✓✓

Yeah, evenings work better for me.

7:20 PM

I have Thursday at 6:30 PM with Marcus or Friday at 7:00 PM with Sofia. Both are great with deep tissue. Which works?

7:20 PM ✓✓

Frequently Asked Questions

Do I need a WhatsApp Business account?

Yes — specifically a verified WhatsApp Business account (the green-checkmark kind), not the regular WhatsApp app. We help you through Meta's verification process during onboarding. The personal WhatsApp app won't connect to AI agents under Meta's policy.

Will it work with my existing WhatsApp number?

If your number is already on the personal WhatsApp app, you migrate it to WhatsApp Business — your contacts and history come with you. If it's already on WhatsApp Business, we connect it directly. We do not require a new number.

What languages does it support?

Your AI auto-detects the customer's language from their first message and responds in that language. Spanish, Portuguese, French, German, Italian, Arabic, Hindi, Tagalog, Mandarin, and 40+ others work out of the box. The AI switches mid-conversation if the customer does.

Can it book appointments and update my CRM from WhatsApp?

Yes. The AI books straight onto your Google or Outlook calendar and pushes new contacts and conversation summaries into HubSpot, Salesforce, or whichever CRM you've connected — exactly the same as for voice calls.

What happens when the AI can't answer — does it transfer to me?

The AI flags the thread to your team in the FONE app with full conversation context. Anyone on your team can reply directly inside the same WhatsApp thread; the customer sees real WhatsApp messages from your business number. You hand it back to the AI when you're done.