AI Receptionist for
MyCase
Connect MyCase to your AI voice and chat agent to look up contacts, check case status, book consultations, and log call notes — all during live calls to your law firm.
How It Works
Get your MyCase AI Receptionist up and running in minutes.
Log into the Client Portal and assign MyCase to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Your AI starts handling calls with live MyCase data — checking case status, booking consultations, and logging call notes.
Key Features
Everything your AI needs to handle MyCase inquiries like a pro.
Contact & Client Lookup
Your AI searches MyCase contacts by name, phone, email, or case number — pulling up case assignments, attorney of record, and contact details.
Case Status Updates
Callers can check the status of their case through your AI. It accesses case timelines, upcoming deadlines, and recent activity from MyCase.
Calendar & Deadline Access
Your AI checks your MyCase calendar for upcoming hearings, filing deadlines, consultations, and attorney availability.
Consultation Booking & Call Notes
Your AI books consultations onto your MyCase calendar and logs the call as a note on the matter. New-client intake details are captured for your team — it does not create a case or lead record in MyCase.
AI Receptionist for MyCase Example Prompts
Copy and paste these prompts into your MyCase AI Receptionist prompt box to get started quickly.
"When a client calls about their case, verify their identity and look up their matter in MyCase. Provide a general status update — filings submitted, waiting on court scheduling, discovery in progress. For detailed legal questions, offer to have their attorney return the call."
Example 2 — New Client Consultation:
"If a prospective client calls seeking legal representation, ask about their legal matter type, a brief description, and any deadlines or court dates. Collect their contact information and create a new intake record in MyCase. Schedule a consultation with an available attorney."
Example 3 — Invoice and Payment:
"When a client calls about their legal bill, check their account in MyCase for outstanding invoices. Provide the invoice total, what it covers, and the due date. If they want to make a payment, let them know they can pay through the client portal or we can send a payment link."
See It in Action
Here's how your AI Receptionist for MyCase handles a real conversation.
Hi, I'm a client of the firm. I wanted to check on the status of my case.
Of course. Can I get your name and the best phone number on file?
Patricia Gomez, 555-0347.
I found your file, Patricia. Your personal injury case is currently in the discovery phase. The next milestone is a deposition scheduled for March 28th. Attorney Williams is handling your case. Would you like me to have him call you back with more details?
Yes, that would be great.
I've noted a callback request for Attorney Williams regarding your case. He'll reach out within one business day. Is there anything else I can help with?
Frequently Asked Questions
Built for Law Firms
Your AI receptionist handles client and intake calls — looking up matters, capturing new leads, and routing to the right attorney — around the clock.
For your firm
- Capture every lead. New-client calls are qualified and captured 24/7, so potential matters don't go to voicemail or a competitor.
- Free up your team. Routine matter-status calls are answered automatically, keeping staff and attorneys focused on casework.
- Full call records. Every conversation is logged to the matter, so the team always has context.
For your clients
- Reach the firm anytime. Calls are answered day or night, not just business hours.
- Fast status updates. Clients get a real update on their matter without waiting for a callback.
- A clear path forward. New callers are guided through intake and connected to the right attorney.