Getting Started with FONE
Sign in with a one-time code and find your way around the FONE dashboard.
Getting FONE
FONE runs in any browser at fone.onedashzero.ai, and there are native apps for iPhone on the App Store and for Android on Google Play. All three sign in the same way and show the same dashboard.
Signing In
There are no passwords in FONE, and none are ever emailed to you. Enter your email address and press Send Code. We email you a verification code; type it into the Enter Verification Code screen and you are in. If your email is attached to more than one account, you are then asked to choose which one to enter.
The Status Card
The top of the left column shows your status — Status: Offline or Status: Online — with Go Online, Go Offline and Logout buttons, and an Operator Available checkbox underneath.
Taking Calls Yourself
Press Go Online to connect FONE to the phone network, then tick Operator Available. Both are required. A caller who asks for a person is only put through to you when Operator Available is on and your session has checked in within the last two minutes. With either one off, your AI agent handles the call and takes a message.
The Cards
The dashboard is built from cards you can open, collapse and drag into the order you want. Depending on your account you may see Dialer, Recent Calls, Live Chats, WhatsApp Chats, Messenger and Instagram, SMS, Contacts, Integrations, My AI Agent, Billing, Live Calls and Conversation Insights. Click a card heading to open it.
Cards You May Not See
Several cards appear only when the matching feature is switched on for your agent, so your dashboard will not look identical to a colleague’s. WhatsApp Chats, Messenger and Instagram, and SMS each appear only when that channel is active on your agent. My AI Agent appears only when an agent is attached to the account you signed in to. Billing is shown to the account owner only. If a card is missing, that is why.
Team Chat
Team Chat is not a card. It is the round message button in the bottom-right corner of the screen — click it to open the Team Chat panel.