FONE App
Live Chat & Takeover
Monitor AI conversations and take over when you need to answer personally.
Viewing Conversations
The Live Chats card lists your web chat conversations. Each row shows the visitor name if they gave one and a preview of the latest message, and a badge on the card heading shows how many are unread.
Taking Over a Chat
Open a conversation and press Take Over. The AI agent pauses and you type the replies yourself. The visitor sees no interruption.
Releasing Back to AI
Press Release to AI when you are done. The visitor is told they are back with your agent, and the agent has the full context of everything you said during the takeover.
When to Take Over
Take over when a customer needs a complex answer, wants to negotiate, or asks for a human. Routine questions do not need you — step in when it matters.