AI Agent for OpenTable

How It Works

Get your OpenTable AI Agent up and running in minutes.

1

Log into the Client Portal and assign OpenTable to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Your AI starts handling reservation calls with live OpenTable data — checking availability, confirming bookings, and greeting regulars by name.

Key Features

Everything your AI needs to handle OpenTable inquiries like a pro.

Reservation Lookup

Your AI searches OpenTable reservations by guest name, phone number, or confirmation code and reads back date, time, party size, table assignment, and special requests.

Availability Check

Callers wanting to make a reservation get real-time availability from your OpenTable calendar — available times, waitlist status, and alternative date suggestions.

Party Size Management

Guests calling to adjust their party size get instant updates. Your AI checks table availability for the new count and adjusts the reservation or suggests alternatives.

Guest Preferences

Your AI accesses OpenTable guest profiles — dining preferences, allergies, special occasions, seating requests, and VIP status — for personalized phone interactions.

Get Started ▶ Hear a real call

AI Agent for OpenTable Example Prompts

Copy and paste these prompts into your OpenTable AI Agent prompt box to get started quickly.

Example 1 — Making a Reservation:
"When a caller wants to book a table, ask for the date, time, party size, and any special requests (birthday, high chair, outdoor seating). Check OpenTable for availability and book the reservation. Confirm all details and mention our cancellation policy."

Example 2 — Modifying a Reservation:
"If a guest calls to change their reservation, look it up in OpenTable by name or phone number. Update the date, time, or party size as requested. Confirm the changes and ask if there is anything else they need."

Example 3 — Waitlist:
"When someone wants to dine in but no tables are available at their preferred time, offer to add them to the waitlist in OpenTable. Let them know the estimated wait time and that they will receive a notification when their table is ready."

View All Integration Prompt Examples →

See It in Action

Here's how your AI Agent for OpenTable handles a real conversation.

Caller

Hi, I have a reservation tonight and I need to add two more people to the party.

AI Agent

I'd be happy to help with that. What name is the reservation under?

Caller

Michael Torres, it's the 7:30 reservation.

AI Agent

Hi Michael! I see your reservation for tonight at 7:30 PM — currently for 4 guests. You'd like to go to 6? Let me check... yes, we can accommodate 6 at 7:30. I've updated your reservation. You'll be at a larger table in the main dining room. Your note about the window seat preference is still on file. See you tonight!

Frequently Asked Questions

Can it make new reservations through OpenTable?

Yes. Your AI checks real-time availability and books reservations directly in your OpenTable system — same as if the guest booked online, but over the phone.

Does it handle waitlist management?

Your AI can add guests to the OpenTable waitlist during peak times and provide estimated wait times. Guests are notified through OpenTable when their table is ready.

Can it see OpenTable guest reviews?

Your AI focuses on reservation and guest profile data. Review data is not included in the integration to keep interactions focused on service.

How does it handle cancellations?

Callers can cancel reservations through your AI. It processes the cancellation in OpenTable and can offer to rebook for a different date in the same call.

Does it support multiple restaurant locations?

Yes. If you operate multiple locations on OpenTable, your AI identifies which location the caller is asking about and accesses the correct reservation system.