Fitness

AI Receptionist for
Mindbody

Connect Mindbody to your AI chat agent to look up members, read class schedules, and check membership status on web chat, Facebook, Instagram, and WhatsApp.

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How It Works

Get your Mindbody AI Receptionist up and running in minutes.

1

Log into the Client Portal and assign Mindbody to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Your AI starts answering member and class questions on chat and WhatsApp with live Mindbody data.

Key Features

Everything your AI needs to handle Mindbody inquiries like a pro.

Member Lookup

Your AI searches Mindbody clients by phone or name and reads their profile — membership type, contract status, upcoming bookings, and account balance.

Class Schedules

Your AI reads your Mindbody schedule — class time, instructor, availability, and room — and answers questions with live data.

Membership & Visit History

Your AI reads active memberships, contract terms, freeze status, class attendance, and remaining session packages so a member gets accurate account answers.

Read-Only by Design

The Mindbody integration reads member, class, and pricing data; it does not book classes, cancel, or change memberships in Mindbody. A booking request is captured for your front desk, and new appointments go on your connected calendar.

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AI Receptionist for Mindbody Example Prompts

Copy and paste these prompts into your Mindbody AI Receptionist prompt box to get started quickly.

Example 1 — Class Booking:
"When someone calls to book a fitness class, ask what type of class they are interested in — yoga, spin, Pilates, etc. Check the Mindbody schedule for available classes and book them in. Confirm the class name, instructor, date, time, and location. Let them know to arrive 10 minutes early."

Example 2 — Membership Inquiry:
"If a caller asks about membership options, check Mindbody for current membership plans and pricing. Describe each plan, what is included (unlimited classes, guest passes, locker access), and any introductory offers. Offer to sign them up or schedule a studio tour."

Example 3 — Class Cancellation:
"When a member needs to cancel a class booking, look up their reservation in Mindbody. We allow cancellations up to 2 hours before class start time. If they cancel late, let them know a late cancel fee may apply. Offer to rebook them for another session."
View All Integration Prompt Examples →

See It in Action

Here's how your AI Receptionist for Mindbody handles a real conversation.

Caller

Hi, is there a spot in tomorrow's 6 AM spin class?

AI Agent

Let me check — tomorrow's 6 AM Spin Blast with Coach Dani has 3 spots remaining out of 25.

Caller

Can you save me one? My name is Jake Morrison.

AI Agent

I see your account, Jake — you're on the Unlimited plan, so this class is included. I'll pass your request to the front desk to reserve your spot and they'll confirm. Anything else?

Caller

How many personal training sessions do I have left?

AI Agent

You have 4 sessions remaining on your 10-pack from February, and your next is Friday at 5 PM with Marcus.

Frequently Asked Questions

Can it book classes in Mindbody?
No. The Mindbody integration is read-only — your AI reads schedules, memberships, and history but does not book, waitlist, or cancel in Mindbody. A booking request is captured for your front desk, and new appointments are booked on your connected calendar.
Does it read Mindbody pricing options?
Yes. Your AI reads your pricing options — memberships, class packs, intro offers, and drop-in rates — and can explain them to a customer.
Can it support multiple Mindbody locations?
Yes. Your AI reads schedules and availability for the Mindbody locations you authorize and identifies which one a customer is asking about.
Does the lookup work on phone calls?
The Mindbody lookup runs on text channels — web chat, Facebook, Instagram, and WhatsApp. On a phone call your AI still books on your connected calendar, transfers, and takes messages.
Can it handle retail and product sales?
Your AI can read and share information about products in Mindbody. Purchases are completed by your studio; the integration does not process sales.

Built for Gyms & Studios

Your AI receptionist books classes, answers membership questions, and captures leads around the clock — so your team stays on the floor.

For your firm

  • Capture every lead. Membership and trial inquiries are answered 24/7, not sent to voicemail.
  • Less front-desk load. Class booking and schedule questions are handled automatically.
  • Fill your classes. Bookings happen any time against your live schedule.

For your customers

  • Sign up anytime. Prospects get answers and book trials outside staffed hours.
  • Easy class booking. Reserve or change a class without waiting.
  • Real answers. Schedule, pricing, and membership questions on the spot.

Ready to Connect Mindbody?

Set up your AI + Mindbody integration in under 5 minutes.

📞 Talk to Dash — Try It Free