AI Agent for Fresha

How It Works

Get your Fresha AI Agent up and running in minutes.

1

Log into the Client Portal and assign Fresha to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Your AI starts handling calls with live Fresha data — booking clients, sharing availability, and answering service questions around the clock.

Key Features

Everything your AI needs to handle Fresha inquiries like a pro.

Client Search

Your AI searches Fresha clients by phone or name and instantly retrieves their appointment history, preferences, product purchases, and notes from previous visits.

Booking Management

Callers book, reschedule, or cancel appointments through your AI. It checks real-time availability across your Fresha calendar and handles multi-service bookings.

Service Catalog

Your AI knows every service you offer through Fresha — name, description, duration, pricing, and which team members perform it — for accurate phone consultations.

Staff Availability

Your AI checks individual staff calendars in Fresha so callers can book with their preferred provider or find the next available team member.

Get Started ▶ Hear a real call

AI Agent for Fresha Example Prompts

Copy and paste these prompts into your Fresha AI Agent prompt box to get started quickly.

Example 1 — Booking a Service:
"When a client calls to book, ask for the service they want, their preferred staff member, and when they would like to come in. Check Fresha for availability and book it. Confirm all details and remind them of our cancellation policy."

Example 2 — New Client Intake:
"If the caller is a new client, collect their name, phone number, and email. Create their profile in Fresha before booking. Ask if they have any allergies or sensitivities we should note for their service."

Example 3 — Walk-In Availability:
"If someone calls asking whether they can walk in today, check Fresha for same-day availability. Let them know which time slots and stylists are open, and offer to reserve a spot so they do not have to wait."

View All Integration Prompt Examples →

See It in Action

Here's how your AI Agent for Fresha handles a real conversation.

Caller

I need to reschedule my facial appointment. It was supposed to be this Saturday.

AI Agent

Of course! Can I get your name?

Caller

Emily Chen.

AI Agent

Hi Emily! I see your deep cleansing facial with Maria this Saturday at 11 AM. When would you like to reschedule to? Maria has openings next Tuesday at 3 PM, Thursday at 10 AM, and next Saturday at 1 PM.

Caller

Next Saturday at 1 works.

AI Agent

Done! I've moved your deep cleansing facial to Saturday, March 22nd at 1 PM with Maria. You'll get an updated confirmation from Fresha. Anything else?

Frequently Asked Questions

Does it support Fresha's marketplace bookings?

Yes. Whether clients booked through the Fresha marketplace or directly, your AI accesses the same unified calendar and client data.

Can it handle product recommendations?

Your AI can reference your Fresha product catalog during calls — suggesting retail products based on the client's service history and previous purchases.

Does it work with Fresha's no-show protection?

Yes. Your AI informs callers about your cancellation policy and card-on-file requirements when booking. Fresha's no-show protection rules apply regardless of how the booking was made.

Can it manage group bookings?

Yes. Your AI can book multiple services for multiple clients in a single call — bridal parties, group spa days, or family appointments — checking availability for all.

Is it free like Fresha?

Fresha's booking platform is free; the FONE AI voice and chat agent has its own pricing starting at $199/month. The integration between the two adds no extra charge.