E-Commerce

AI Receptionist for
Magento 2

Connect your Magento 2 store to your AI voice and chat agent for real-time order lookup, catalog search, and customer service — powered by Magento's REST API.

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M

Recent calls

  • +1 555 555 0142Emergency transfer4:15 PM
    your on-call line
  • +1 555 555 0118Transferred3:57 PM
    John Smith
  • +1 555 555 0173Booked3:48 PM
    order callback, Thursday 10:00
  • +1 555 555 0106Message3:42 PM
    office inbox, for: Jane Doe
  • +1 555 555 0187Spam3:31 PM
    automated dialer, closed in one line
  • +1 555 555 0159Completed2:58 PM
    question answered

Illustrative log. Numbers shown are examples.

How It Works

Get your Magento 2 AI Receptionist up and running in minutes.

1

Open the FONE app and add Magento 2 to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Your AI goes live with full Magento data access — handling order inquiries, product questions, and customer lookups on every call.

Key Features

Everything your AI needs to handle Magento 2 inquiries like a pro.

Order Lookup

Your AI looks up orders across Magento's multi-store architecture — status, payment info, shipment tracking, and item details — all during live calls.

Catalog Search

Callers can ask about products by name, SKU, or category. Your AI searches your Magento catalog and returns real-time pricing, availability, and product attributes.

Customer Service

Access customer accounts, order history, and store credit balances to provide personalized, account-aware phone support without putting callers on hold.

Inventory Check

Your AI checks real-time stock levels across multiple warehouses and sources using Magento's Multi-Source Inventory, giving callers accurate availability by location.

SMS Confirmations

Customers automatically receive an SMS when an order is placed, the status changes, tracking is added, or the order is canceled — no manual follow-up needed.

WhatsApp Confirmations

Customers receive order updates via WhatsApp when orders are placed, statuses change, tracking numbers are added, or orders are canceled — reaching them on their preferred channel.

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AI Receptionist for Magento 2 Example Prompts

Copy and paste these prompts into your Magento 2 AI Receptionist prompt box to get started quickly.

Example 1 — Order Status Lookup:
"When a customer calls about an order, ask for their order number or the email address they used at checkout. Look up the order in Magento and provide the current status, shipping method, and tracking number if available."

Example 2 — Return Request:
"If a customer wants to return a product, look up their order in Magento to confirm the purchase date and items. Our return policy allows returns within 30 days of delivery. If eligible, let them know a team member will email them a return shipping label."

Example 3 — Product Availability:
"When someone asks if a product is in stock, check Magento for current inventory. If the item is out of stock, let the customer know the expected restock date if available, or suggest similar products."
View All Integration Prompt Examples →

See It in Action

Here's how your AI Receptionist for Magento 2 handles a real conversation.

Caller

I ordered a set of commercial kitchen shelves two weeks ago and the tracking says it's stuck in transit.

AI Agent

I can look into that. What's the email on your account?

Caller

It's mike@restaurant.com.

AI Agent

I found your order #M-20094 — a 3-tier commercial shelving unit. FedEx Freight shows it's at the regional distribution center in Dallas. It looks like there was a delay due to the oversized shipment routing. The updated delivery estimate is March 17th. Would you like me to have our shipping team follow up with FedEx directly?

Frequently Asked Questions

Does it support Magento's multi-store setup?
Yes. Your AI can access data across all store views and websites in your Magento instance. You can configure which store scope the AI queries based on the calling number.
What about Adobe Commerce (Magento Enterprise)?
The integration works with both open-source Magento 2 and Adobe Commerce. Enterprise features like customer segments and staging are accessible through the API.
Can it handle B2B orders and company accounts?
Yes. If you're using Magento's B2B module, your AI can look up company accounts, negotiated quotes, purchase orders, and requisition lists.
How does it handle large catalogs?
Magento's API supports indexed search, so even catalogs with 100,000+ SKUs return results in milliseconds. Your callers won't notice any delay.
Is the integration secure?
Your integration token is encrypted and uses Magento's built-in ACL system. Your AI only has access to the specific API resources you authorize — no admin access, no write permissions.

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Built for Online Stores

Your AI receptionist handles order and customer questions live — looking up orders, checking status, and capturing issues — without pulling you off the business.

For your firm

  • Handle support at scale. Order-status and product questions are answered automatically, 24/7.
  • Fewer interruptions. Routine queries are resolved without staff time.
  • Logged and tracked. Every customer contact is captured for follow-up.

For your customers

  • Instant order answers. Customers get real-time order and shipping status.
  • Always open. Support is available outside business hours.
  • Quick resolution. Issues are captured and routed to the right person.

Ready to Connect Magento 2?

Set up your AI + Magento 2 integration in under 5 minutes.

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