AI Agent for
Magento 2
Connect your Magento 2 store to your AI voice and chat agent for real-time order management, catalog search, and customer service — powered by Magento's REST API.
How It Works
Get your Magento 2 AI Agent up and running in minutes.
Log into the Client Portal and assign Magento 2 to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Your AI goes live with full Magento data access — handling order inquiries, product questions, and customer lookups on every call.
Key Features
Everything your AI needs to handle Magento 2 inquiries like a pro.
Order Management
Your AI looks up orders across Magento's multi-store architecture — status, payment info, shipment tracking, and item details — all during live calls.
Catalog Search
Callers can ask about products by name, SKU, or category. Your AI searches your Magento catalog and returns real-time pricing, availability, and product attributes.
Customer Service
Access customer accounts, order history, and store credit balances to provide personalized, account-aware phone support without putting callers on hold.
Inventory Check
Your AI checks real-time stock levels across multiple warehouses and sources using Magento's Multi-Source Inventory, giving callers accurate availability by location.
SMS Confirmations
Customers automatically receive an SMS when an order is placed, the status changes, tracking is added, or the order is cancelled — no manual follow-up needed.
WhatsApp Confirmations
Customers receive order updates via WhatsApp when orders are placed, statuses change, tracking numbers are added, or orders are cancelled — reaching them on their preferred channel.
AI Agent for Magento 2 Example Prompts
Copy and paste these prompts into your Magento 2 AI Agent prompt box to get started quickly.
"When a customer calls about an order, ask for their order number or the email address they used at checkout. Look up the order in Magento and provide the current status, shipping method, and tracking number if available."
Example 2 — Return Request:
"If a customer wants to return a product, look up their order in Magento to confirm the purchase date and items. Our return policy allows returns within 30 days of delivery. If eligible, let them know a team member will email them a return shipping label."
Example 3 — Product Availability:
"When someone asks if a product is in stock, check Magento for current inventory. If the item is out of stock, let the customer know the expected restock date if available, or suggest similar products."
See It in Action
Here's how your AI Agent for Magento 2 handles a real conversation.
I ordered a set of commercial kitchen shelves two weeks ago and the tracking says it's stuck in transit.
I can look into that. What's the email on your account?
It's mike@restaurant.com.
I found your order #M-20094 — a 3-tier commercial shelving unit. FedEx Freight shows it's at the regional distribution center in Dallas. It looks like there was a delay due to the oversized shipment routing. The updated delivery estimate is March 17th. Would you like me to have our shipping team follow up with FedEx directly?
Frequently Asked Questions
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