AI Receptionist for
WooCommerce
Give your AI voice and chat agent direct access to your WooCommerce store so it can check order statuses, track shipments, and answer product questions on every call.
How It Works
Get your WooCommerce AI Receptionist up and running in minutes.
Log into the Client Portal and assign WooCommerce to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Your AI instantly starts answering calls with live WooCommerce data — no plugins or code changes needed on your WordPress site.
Key Features
Everything your AI needs to handle WooCommerce inquiries like a pro.
Order Status Lookup
Your AI queries WooCommerce's REST API to find orders by email, name, or order number and reads back current status, payment confirmation, and shipping details.
Product Queries
Callers can ask about any product in your catalog — pricing, stock levels, variations, and descriptions — and your AI pulls live data from WooCommerce.
Customer Lookup
Your AI accesses customer profiles to verify accounts, check order history, and provide personalized support based on their purchase patterns.
Shipping & Tracking
Integrates with your WooCommerce shipping plugins to provide real-time tracking information, estimated delivery dates, and carrier details during calls.
AI Receptionist for WooCommerce Example Prompts
Copy and paste these prompts into your WooCommerce AI Receptionist prompt box to get started quickly.
"When a customer calls about an order, ask for their order number or the email on their account. Look it up in WooCommerce and provide the status — whether it is processing, shipped, or delivered — along with any tracking information."
Example 2 — Billing Question:
"If a customer has a question about a charge, look up their recent orders in WooCommerce by email. Walk them through the order total, including item prices, shipping, and tax, so they understand the charge."
Example 3 — Product Question:
"When someone asks about a product — dimensions, materials, compatibility — check the product details in WooCommerce and provide the information from the product description and specifications."
See It in Action
Here's how your AI Receptionist for WooCommerce handles a real conversation.
I'm calling to check if my order has shipped. My order number is 3042.
Let me pull that up for you. Order #3042 — I see it was placed on March 8th for a custom leather wallet. It's currently marked as shipped via FedEx with tracking showing it's in transit. Expected delivery is March 15th.
Great, and can I add something to my next order? Do you have the matching keychain in stock?
The matching leather keychain is in stock — we have 12 available. It's $24.99. I can't add it to your shipped order, but I can transfer you to our team to place a new order, or you can order it at our website. What would you prefer?
Frequently Asked Questions
Related Integrations
Built for Online Stores
Your AI receptionist handles order and customer questions live — looking up orders, checking status, and capturing issues — without pulling you off the business.
For your firm
- Handle support at scale. Order-status and product questions are answered automatically, 24/7.
- Fewer interruptions. Routine queries are resolved without staff time.
- Logged and tracked. Every customer contact is captured for follow-up.
For your customers
- Instant order answers. Customers get real-time order and shipping status.
- Always open. Support is available outside business hours.
- Quick resolution. Issues are captured and routed to the right person.