AI Receptionist for
Shopify
Connect your Shopify store to your AI voice and chat agent so it can look up orders, answer product questions, and recognize customers — in real time on calls and chat.
How It Works
Get your Shopify AI Receptionist up and running in minutes.
Log into the Client Portal and assign Shopify to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Your AI starts answering calls with live Shopify data, looking up orders and resolving issues in real time.
Key Features
Everything your AI needs to handle Shopify inquiries like a pro.
Order Lookup
Your AI searches orders by email, phone, or order number and reads back status, tracking info, and estimated delivery dates.
Returns Guidance
Your AI reads your return and exchange policy and walks a customer through eligibility and next steps, then hands the request to your team. It reads your store — it does not process returns, payments, or inventory changes.
Product Information
Your AI reads live product details — pricing, variants, availability — from your Shopify catalog to answer questions accurately.
Customer Account Access
Your AI reads customer profiles, order history, and loyalty points so it can provide personalized, account-aware support.
AI Receptionist for Shopify Example Prompts
Copy and paste these prompts into your Shopify AI Receptionist prompt box to get started quickly.
"When a customer asks where is my order, ask for their order number or email address. Look up the order in Shopify and share the current fulfillment status and tracking link. If the order has not shipped yet, let them know the estimated processing time is 1-2 business days."
Example 2 — Exchange Request:
"If a customer wants to exchange an item for a different size or color, look up their order in Shopify to confirm the original purchase. Let them know they can exchange within 14 days of delivery and a team member will process the exchange and send them a prepaid return label."
Example 3 — Discount Code Inquiry:
"If a customer asks about current promotions or discount codes, check Shopify for any active automatic discounts. If there are current promotions, share the details. If not, let them know they can sign up for our newsletter to receive exclusive offers."
See It in Action
Here's how your AI Receptionist for Shopify handles a real conversation.
Hi, I placed an order last week and I haven't gotten any shipping updates yet.
I'd be happy to check on that. Can I get the email address you used for the order?
Sure, it's sarah@email.com.
I found your order #1847, placed on March 6th. It shipped yesterday via USPS and the estimated delivery is this Friday, March 14th. Would you like me to text you the tracking number?
Frequently Asked Questions
Related Integrations
Built for Online Stores
Your AI receptionist handles order and customer questions live — looking up orders, checking status, and capturing issues — without pulling you off the business.
For your firm
- Handle support at scale. Order-status and product questions are answered automatically, 24/7.
- Fewer interruptions. Routine queries are resolved without staff time.
- Logged and tracked. Every customer contact is captured for follow-up.
For your customers
- Instant order answers. Customers get real-time order and shipping status.
- Always open. Support is available outside business hours.
- Quick resolution. Issues are captured and routed to the right person.