AI Agent for
Shopify
Connect your Shopify store to your AI voice and chat agent so it can look up orders, handle returns, and answer product questions — all in real time during live calls.
How It Works
Get your Shopify AI Agent up and running in minutes.
Log into the Client Portal and assign Shopify to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Your AI starts answering calls with live Shopify data, looking up orders and resolving issues in real time.
Key Features
Everything your AI needs to handle Shopify inquiries like a pro.
Order Lookup
Your AI searches orders by email, phone, or order number and reads back real-time status, tracking info, and estimated delivery dates to callers instantly.
Return & Exchange Handling
Callers can initiate returns or exchanges by phone. Your AI checks eligibility against your return policy and walks them through the process.
Product Information
Your AI pulls live product details — pricing, variants, availability — directly from your Shopify catalog to answer caller questions accurately.
Customer Account Access
Look up customer profiles, order history, and loyalty points during calls so your AI can provide personalized, account-aware support.
AI Agent for Shopify Example Prompts
Copy and paste these prompts into your Shopify AI Agent prompt box to get started quickly.
"When a customer asks where is my order, ask for their order number or email address. Look up the order in Shopify and share the current fulfillment status and tracking link. If the order has not shipped yet, let them know the estimated processing time is 1-2 business days."
Example 2 — Exchange Request:
"If a customer wants to exchange an item for a different size or color, look up their order in Shopify to confirm the original purchase. Let them know they can exchange within 14 days of delivery and a team member will process the exchange and send them a prepaid return label."
Example 3 — Discount Code Inquiry:
"If a customer asks about current promotions or discount codes, check Shopify for any active automatic discounts. If there are current promotions, share the details. If not, let them know they can sign up for our newsletter to receive exclusive offers."
See It in Action
Here's how your AI Agent for Shopify handles a real conversation.
Hi, I placed an order last week and I haven't gotten any shipping updates yet.
I'd be happy to check on that. Can I get the email address you used for the order?
Sure, it's sarah@email.com.
I found your order #1847, placed on March 6th. It shipped yesterday via USPS and the estimated delivery is this Friday, March 14th. Would you like me to text you the tracking number?
Frequently Asked Questions
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