AI Receptionist for
Hostaway
Connect Hostaway to your AI voice and chat agent to search bookings, communicate with guests, manage properties, and check availability — all during live calls.
How It Works
Get your Hostaway AI Receptionist up and running in minutes.
Log into the Client Portal and assign Hostaway to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Your AI is live and answering guest calls with full Hostaway data — checking bookings, sharing property info, and providing real-time availability.
Key Features
Everything your AI needs to handle Hostaway inquiries like a pro.
Booking Search
Your AI searches Hostaway reservations by guest name, email, phone, or booking reference — instantly pulling up stay dates, property, payment status, and guest notes.
Guest Communication
When guests call with questions or requests, your AI looks up their reservation and provides accurate, personalized answers using data from their Hostaway booking.
Property Management
Your AI accesses property listings, amenities, house rules, and operational notes — answering detailed property questions without needing to transfer to your team.
Availability Check
Callers inquiring about booking can get real-time availability for any property in your Hostaway portfolio, including rates, minimum stays, and gap-night options.
AI Receptionist for Hostaway Example Prompts
Copy and paste these prompts into your Hostaway AI Receptionist prompt box to get started quickly.
"When a guest calls, ask for their name or reservation ID. Look up their booking in Hostaway and confirm the property, check-in and check-out dates, and number of guests. Provide any relevant property-specific information."
Example 2 — Check-Out Procedures:
"If a guest asks about check-out, look up the property details in Hostaway and share the check-out time, any departure instructions (like where to leave keys, trash procedures), and confirm their check-out date."
Example 3 — Booking Modification:
"When a guest wants to extend their stay or change dates, check availability in Hostaway for the requested dates at the same property. If available, let them know the updated pricing and offer to modify the reservation."
See It in Action
Here's how your AI Receptionist for Hostaway handles a real conversation.
I booked a cabin for this weekend and I'm wondering if it has a hot tub.
I can check that for you! What name is the booking under?
David Chen.
Hi David! Your reservation is at Mountain Retreat Cabin for March 14-16. Great news — it does have a private hot tub on the back deck. It's heated and ready to use. The cabin also has a fireplace, full kitchen, and outdoor grill. Check-in is at 4 PM. Is there anything else you'd like to know about the property?
Frequently Asked Questions
Related Integrations
Built for Property Managers
Your AI receptionist handles resident and prospect calls around the clock — maintenance requests, availability, and leasing questions — so your team isn't buried in the phone.
For your firm
- Cut the call load. Routine resident and leasing questions are handled automatically.
- Capture every prospect. Availability and tour requests are answered 24/7.
- Logged requests. Maintenance and inquiry calls are captured for follow-up.
For your residents
- Reach you anytime. Calls answered after hours and on weekends.
- Fast answers. Availability, leasing, and policy questions on the spot.
- Tracked requests. Maintenance issues are captured and routed.