AI Receptionist for
Hostaway
Connect Hostaway to your AI chat agent to search bookings, answer guest questions, and share property details on web chat, Facebook, Instagram, and WhatsApp.
Recent calls
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+1 555 555 0142Emergency transfer4:15 PMyour on-call line
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+1 555 555 0118Transferred3:57 PMJohn Smith
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+1 555 555 0173Booked3:48 PMproperty viewing, Thursday 10:00
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+1 555 555 01063:42 PMoffice inbox, for: Jane Doe
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+1 555 555 0187Spam3:31 PMautomated dialer, closed in one line
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+1 555 555 0159Completed2:58 PMquestion answered
Illustrative log. Numbers shown are examples.
How It Works
Get your Hostaway AI Receptionist up and running in minutes.
Key Features
Everything your AI needs to handle Hostaway inquiries like a pro.
Booking Search
Your AI searches Hostaway reservations by guest name, email, phone, or booking reference — reading back stay dates, property, payment status, and guest notes.
Guest Answers
When a guest asks a question, your AI looks up their reservation and answers accurately using the data on their Hostaway booking.
Property Info
Your AI reads property listings, amenities, house rules, and operational notes — answering detailed property questions without a handoff.
Read-Only by Design
The Hostaway integration reads reservations and listings; it does not create, modify, or cancel bookings. Booking changes are handed to your team, and new bookings land on your connected calendar.
AI Receptionist for Hostaway Example Prompts
Copy and paste these prompts into your Hostaway AI Receptionist prompt box to get started quickly.
"When a guest calls, ask for their name or reservation ID. Look up their booking in Hostaway and confirm the property, check-in and check-out dates, and number of guests. Provide any relevant property-specific information."
Example 2 — Check-Out Procedures:
"If a guest asks about check-out, look up the property details in Hostaway and share the check-out time, any departure instructions (like where to leave keys, trash procedures), and confirm their check-out date."
Example 3 — Booking Modification:
"When a guest wants to extend their stay or change dates, check availability in Hostaway for the requested dates at the same property. If available, let them know the updated pricing and offer to modify the reservation."
See It in Action
Here's how your AI Receptionist for Hostaway handles a real conversation.
I booked a cabin for this weekend and I'm wondering if it has a hot tub.
I can check that! What name is the booking under?
David Chen.
Hi David! Your reservation is at Mountain Retreat Cabin for March 14-16, and yes — it has a private, heated hot tub on the back deck. The cabin also has a fireplace, full kitchen, and outdoor grill. Check-in is 4 PM. Anything else you'd like to know?
Frequently Asked Questions
Related Integrations
Built for Property Managers
Your AI receptionist handles resident and prospect calls around the clock — maintenance requests, availability, and leasing questions — so your team isn't buried in the phone.
For your firm
- Cut the call load. Routine resident and leasing questions are handled automatically.
- Capture every prospect. Availability and tour requests are answered 24/7.
- Logged requests. Maintenance and inquiry calls are captured for follow-up.
For your residents
- Reach you anytime. Calls answered after hours and on weekends.
- Fast answers. Availability, leasing, and policy questions on the spot.
- Tracked requests. Maintenance issues are captured and routed.