AI Agent for Hostaway

How It Works

Get your Hostaway AI Agent up and running in minutes.

1

Log into the Client Portal and assign Hostaway to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Your AI is live and answering guest calls with full Hostaway data — checking bookings, sharing property info, and providing real-time availability.

Key Features

Everything your AI needs to handle Hostaway inquiries like a pro.

Booking Search

Your AI searches Hostaway reservations by guest name, email, phone, or booking reference — instantly pulling up stay dates, property, payment status, and guest notes.

Guest Communication

When guests call with questions or requests, your AI looks up their reservation and provides accurate, personalized answers using data from their Hostaway booking.

Property Management

Your AI accesses property listings, amenities, house rules, and operational notes — answering detailed property questions without needing to transfer to your team.

Availability Check

Callers inquiring about booking can get real-time availability for any property in your Hostaway portfolio, including rates, minimum stays, and gap-night options.

Get Started ▶ Hear a real call

AI Agent for Hostaway Example Prompts

Copy and paste these prompts into your Hostaway AI Agent prompt box to get started quickly.

Example 1 — Reservation Lookup:
"When a guest calls, ask for their name or reservation ID. Look up their booking in Hostaway and confirm the property, check-in and check-out dates, and number of guests. Provide any relevant property-specific information."

Example 2 — Check-Out Procedures:
"If a guest asks about check-out, look up the property details in Hostaway and share the check-out time, any departure instructions (like where to leave keys, trash procedures), and confirm their check-out date."

Example 3 — Booking Modification:
"When a guest wants to extend their stay or change dates, check availability in Hostaway for the requested dates at the same property. If available, let them know the updated pricing and offer to modify the reservation."

View All Integration Prompt Examples →

See It in Action

Here's how your AI Agent for Hostaway handles a real conversation.

Caller

I booked a cabin for this weekend and I'm wondering if it has a hot tub.

AI Agent

I can check that for you! What name is the booking under?

Caller

David Chen.

AI Agent

Hi David! Your reservation is at Mountain Retreat Cabin for March 14-16. Great news — it does have a private hot tub on the back deck. It's heated and ready to use. The cabin also has a fireplace, full kitchen, and outdoor grill. Check-in is at 4 PM. Is there anything else you'd like to know about the property?

Frequently Asked Questions

Does it sync with my OTA channels?

Yes. Hostaway syncs reservations from Airbnb, Vrbo, Booking.com, and 200+ channels. Your AI sees the unified reservation regardless of where the guest booked.

Can it help with direct bookings?

Yes. When callers want to book directly, your AI can check availability and rates in real time. For completing the booking, it can direct them to your booking website or transfer to your team.

How does it handle multi-property portfolios?

Your AI searches across your entire Hostaway portfolio. Whether you manage 5 or 500 properties, it finds the right reservation and property data instantly.

Can it handle owner statements?

Your AI can access owner-related data in Hostaway. Property owners calling about bookings, revenue, or upcoming reservations get accurate answers from live data.

What if a guest needs to modify their booking?

Your AI can look up the reservation and explain modification policies. For actual changes — date shifts, guest count updates — it can transfer to your team or log the request.