Property Management

AI Receptionist for
Hospitable

Connect Hospitable to your AI chat agent to look up reservations and share property details on web chat, Facebook, Instagram, and WhatsApp.

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How It Works

Get your Hospitable AI Receptionist up and running in minutes.

1

Log into the Client Portal and assign Hospitable to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Your AI starts answering guest questions on chat and WhatsApp with live Hospitable reservation and property data.

Key Features

Everything your AI needs to handle Hospitable inquiries like a pro.

Reservation Lookup

Your AI searches Hospitable reservations by guest name, phone, or confirmation code — reading back stay dates, property assignment, guest notes, and booking channel.

Guest Answers

When a guest reaches out, your AI reads their reservation and answers check-in details, house rules, and Wi-Fi info using data from Hospitable.

Property Info

Property information — layouts, amenities, local recommendations, emergency contacts — is read from your Hospitable listings to answer guest questions.

Read-Only by Design

The Hospitable integration reads your reservations and listings; it does not send guest messages or edit bookings. Hospitable's own automation continues to handle messaging.

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AI Receptionist for Hospitable Example Prompts

Copy and paste these prompts into your Hospitable AI Receptionist prompt box to get started quickly.

Example 1 — Pre-Arrival Information:
"When a guest calls before their trip, look up their reservation in Hospitable. Share the property address, check-in time, WiFi password, and parking instructions. Ask if they have any special requests for their stay."

Example 2 — Amenity Questions:
"If a potential guest asks about what a property includes, check the listing details in Hospitable. Provide information about bedding configuration, kitchen equipment, pool or hot tub access, pet policy, and any other amenities."

Example 3 — Cancellation Policy:
"When a guest asks about canceling, look up their reservation in Hospitable to check the cancellation policy that applies to their booking. Explain the policy clearly, including any refund details and deadlines."
View All Integration Prompt Examples →

See It in Action

Here's how your AI Receptionist for Hospitable handles a real conversation.

Caller

Hi, I'm at the apartment and the Wi-Fi isn't connecting. What's the password?

AI Agent

Let me look that up. Can I get your name or the property address?

Caller

Sarah Miller, I'm at the downtown loft.

AI Agent

Hi Sarah! For the Downtown Loft, the Wi-Fi network is "DowntownLoft-Guest" and the password is "Welcome2024" — make sure you're on the guest network, not "DowntownLoft-Admin." If it's still down, the router is the white box on the living-room bookshelf; the reset button is on the back. Want me to note this for your host?

Frequently Asked Questions

How does this compare to Hospitable's auto-messaging?
It's complementary and separate. Hospitable sends your automated guest messages; your AI reads Hospitable data to answer questions on chat and WhatsApp. The two run in parallel — your AI does not send messages through Hospitable.
Does it follow my Hospitable property rules?
Your AI reads the property-specific details you've set in Hospitable — check-in times, house rules, and custom instructions — to answer accurately.
Can it handle multiple properties?
Yes. Your AI reads your full Hospitable portfolio and matches guests to the correct property based on their reservation data.
Does the lookup work on phone calls?
The Hospitable lookup runs on text channels — web chat, Facebook, Instagram, and WhatsApp. On a phone call your AI still answers, books on your connected calendar, and takes messages; the live Hospitable query is a chat-surface capability.
What if the caller isn't a current guest?
Your AI answers inquiry questions from prospective guests too — properties, amenities, and rates — using your Hospitable listing data, and books a stay or call on your connected calendar.

Built for Property Managers

Your AI receptionist handles resident and prospect calls around the clock — maintenance requests, availability, and leasing questions — so your team isn't buried in the phone.

For your firm

  • Cut the call load. Routine resident and leasing questions are handled automatically.
  • Capture every prospect. Availability and tour requests are answered 24/7.
  • Logged requests. Maintenance and inquiry calls are captured for follow-up.

For your residents

  • Reach you anytime. Calls answered after hours and on weekends.
  • Fast answers. Availability, leasing, and policy questions on the spot.
  • Tracked requests. Maintenance issues are captured and routed.

Ready to Connect Hospitable?

Set up your AI + Hospitable integration in under 5 minutes.

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