AI Agent for Guesty

How It Works

Get your Guesty AI Agent up and running in minutes.

1

Log into the Client Portal and assign Guesty to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Your AI starts handling guest calls 24/7 — answering check-in questions, confirming reservations, and sharing property details automatically.

Key Features

Everything your AI needs to handle Guesty inquiries like a pro.

Guest Lookup

Your AI searches Guesty reservations by guest name, phone number, or confirmation code and provides instant access to stay dates, property details, and booking status.

Reservation Status

Callers get real-time reservation updates — confirmed, checked-in, pending, or cancelled — plus payment status, remaining balance, and any special requests on file.

Property Info

Your AI pulls property details from Guesty — amenities, house rules, parking info, Wi-Fi passwords, and check-out procedures — answering guest questions without human intervention.

Check-In Details

Guests calling about their arrival get precise check-in instructions, access codes, lockbox combinations, and directions — all pulled live from their Guesty reservation.

Get Started ▶ Hear a real call

AI Agent for Guesty Example Prompts

Copy and paste these prompts into your Guesty AI Agent prompt box to get started quickly.

Example 1 — Check-In Instructions:
"When a guest calls asking about check-in, look up their reservation in Guesty by name or confirmation number. Provide the check-in time, property address, access code or key pickup instructions, and any special arrival notes for that property."

Example 2 — Availability Inquiry:
"If someone calls asking about availability, ask for their preferred dates, number of guests, and location preference. Check Guesty for available properties that match and describe the top options including pricing, amenities, and sleeping arrangements."

Example 3 — Issue During Stay:
"If a current guest calls with an issue — like a broken appliance, missing supplies, or noise complaint — look up their reservation in Guesty, log the issue as a note, and let them know our property manager will respond within one hour. For emergencies like no water or heat, escalate immediately."

View All Integration Prompt Examples →

See It in Action

Here's how your AI Agent for Guesty handles a real conversation.

Caller

Hi, I'm checking in to my rental tomorrow and I need the access code for the front door.

AI Agent

Of course! Can I get your name or confirmation number?

Caller

It's under Jennifer Walsh.

AI Agent

Hi Jennifer! I found your reservation at Ocean View Villa for March 14-18. Your check-in time is 3 PM. The front door access code is 7294, and you'll find a lockbox on the left side of the porch with your welcome packet and keys. Parking is in the driveway — space for two cars. Is there anything else you need for your arrival?

Frequently Asked Questions

Can it handle multi-channel bookings?

Yes. Whether the reservation came from Airbnb, Booking.com, Vrbo, or direct booking, your AI accesses the unified reservation in Guesty regardless of the source channel.

Does it work with Guesty For Hosts?

The integration supports both Guesty (full platform) and Guesty For Hosts (lite version). API capabilities vary slightly between the two — the integration adapts automatically.

Can it send automated messages to guests?

Your AI handles live phone conversations. For automated messaging, Guesty's built-in automation handles that. The two work in parallel — your AI for calls, Guesty for texts.

How does it handle same-day check-ins?

Your AI checks the reservation date and provides check-in details, access codes, and property instructions only for confirmed, same-day or upcoming reservations.

What about owner and cleaner inquiries?

Your AI can be configured to handle owner calls (revenue reports, booking updates) and cleaning crew inquiries (turnover schedules, property access) in addition to guest calls.