AI Agent for Toast

How It Works

Get your Toast AI Agent up and running in minutes.

1

Log into the Client Portal and assign Toast to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Your AI starts handling calls with live Toast data — booking tables, answering menu questions, and providing order updates.

Key Features

Everything your AI needs to handle Toast inquiries like a pro.

Reservation Management

Your AI books, modifies, and cancels reservations using Toast's table management. Callers get instant confirmation with party size, time, and seating preferences.

Menu & Pricing

Your AI pulls live menu data from Toast — dishes, descriptions, pricing, dietary tags, and availability — so callers get accurate answers about your offerings.

Order Lookup

Callers checking on takeout or delivery orders get real-time status updates. Your AI searches by name, phone number, or order number in Toast.

Hours & Location Info

Your AI provides accurate hours, location details, parking info, and special event schedules pulled directly from your Toast configuration.

Get Started ▶ Hear a real call

AI Agent for Toast Example Prompts

Copy and paste these prompts into your Toast AI Agent prompt box to get started quickly.

Example 1 — Reservation and Ordering:
"When a caller wants to place a takeout or delivery order, check the current menu in Toast for available items. Take their order item by item, confirm any modifications or special requests, and provide the estimated total and pickup or delivery time."

Example 2 — Menu Questions:
"If a caller asks about the menu, allergens, or dietary options, check Toast for the current menu details. Provide information about ingredients, allergen warnings, vegetarian or gluten-free options, and daily specials."

Example 3 — Catering Inquiry:
"When someone calls about catering for an event, ask for the event date, number of guests, and dietary requirements. Check Toast for catering menu options and pricing. Provide a summary and let them know a catering manager will follow up with a formal proposal."

View All Integration Prompt Examples →

See It in Action

Here's how your AI Agent for Toast handles a real conversation.

Caller

Hi, I'd like to make a reservation for Saturday night. Party of six.

AI Agent

I'd be happy to help! Let me check Saturday evening availability. For a party of six, I have openings at 6:30 PM, 7:45 PM, or 8:30 PM. Do any of those work?

Caller

7:45 sounds great. Under the name Rivera.

AI Agent

You're all set, Rivera party of six for Saturday, March 22nd at 7:45 PM. Just so you know, our chef's special that evening is pan-seared halibut. Would you like to add any notes — a birthday, seating preference, or dietary needs?

Caller

It's actually a birthday dinner!

AI Agent

I've noted it as a birthday celebration. We'll make sure your table is ready for a special evening. You'll get a confirmation text shortly. Is there anything else?

Frequently Asked Questions

Can it handle walk-in wait times?

Yes. Your AI checks Toast's current table status and can give callers an estimated wait time for walk-ins based on current covers and reservation pace.

Does it know about menu changes?

Your AI pulls menu data live from Toast, so daily specials, 86'd items, and seasonal menu changes are reflected immediately in phone conversations.

Can it handle large party bookings?

Yes. You set party size thresholds in your configuration. Your AI books smaller parties instantly and flags large party or private event requests for manager review.

Does it handle takeout and delivery calls?

Your AI can provide takeout order status, estimated pickup times, and delivery updates. For new phone orders, it can direct callers to your online ordering page.

Can it answer allergen questions?

Your AI references allergen and dietary tags from your Toast menu — gluten-free, nut-free, vegan, etc. — so callers get accurate information about ingredients and accommodations.