AI Receptionist for
Toast
Connect Toast to your AI chat agent to read your live menu and look up orders on web chat, Facebook, Instagram, and WhatsApp — with new reservations booked on your connected calendar.
How It Works
Get your Toast AI Receptionist up and running in minutes.
Log into the Client Portal and assign Toast to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Connect a calendar (Google, Outlook, or Cal.com) for reservations, and your AI starts answering menu and order questions with live Toast data.
Key Features
Everything your AI needs to handle Toast inquiries like a pro.
Menu & Pricing
On web chat and WhatsApp, your AI reads live menu data from Toast — dishes, descriptions, pricing, dietary tags, and availability — so guests get accurate answers about your offerings.
Order Lookup
A guest checking on a takeout or delivery order gets a status read — your AI searches by name, phone number, or order number in Toast.
Booking on Your Calendar
New reservations are booked on your connected calendar — Google, Outlook, or Cal.com — with real-time availability, not written into Toast.
Read-Only Toast
The Toast integration reads your menu and orders; it does not create, modify, or cancel reservations or orders in Toast. Requests are captured for your host team.
AI Receptionist for Toast Example Prompts
Copy and paste these prompts into your Toast AI Receptionist prompt box to get started quickly.
"When a caller wants to place a takeout or delivery order, check the current menu in Toast for available items. Take their order item by item, confirm any modifications or special requests, and provide the estimated total and pickup or delivery time."
Example 2 — Menu Questions:
"If a caller asks about the menu, allergens, or dietary options, check Toast for the current menu details. Provide information about ingredients, allergen warnings, vegetarian or gluten-free options, and daily specials."
Example 3 — Catering Inquiry:
"When someone calls about catering for an event, ask for the event date, number of guests, and dietary requirements. Check Toast for catering menu options and pricing. Provide a summary and let them know a catering manager will follow up with a formal proposal."
See It in Action
Here's how your AI Receptionist for Toast handles a real conversation.
Hi, I'd like to make a reservation for Saturday night — party of six.
Happy to help! For a party of six on Saturday I have 6:30, 7:45, or 8:30 PM open on our calendar. Do any of those work?
7:45 sounds great — under the name Rivera.
Booked — Rivera, party of six, Saturday at 7:45 PM on our calendar. Our chef's special that night is pan-seared halibut. Any notes I should add — a birthday, seating preference, or dietary needs?
It's actually a birthday dinner!
Lovely — I've noted it as a birthday. You'll get a confirmation shortly. Anything else?
Frequently Asked Questions
Built for Restaurants
Your AI receptionist handles reservations, hours, and common questions during the rush — so your staff stays on the floor.
For your firm
- Never miss a booking. Reservation calls are answered even when every line is busy.
- Free up staff. Hours, location, and menu questions are handled automatically during service.
- Capture every party. After-hours reservation requests are taken 24/7.
For your customers
- Always reachable. Guests get through even during the dinner rush.
- Instant answers. Hours, location, and availability without waiting on hold.
- Quick booking. Reservations and changes handled in the moment.