AI Receptionist for
Housecall Pro
Connect Housecall Pro to your AI so it can recognize existing customers and read estimates and service history — a read-only lookup on web chat, Facebook, Instagram, and WhatsApp; new jobs are booked on your connected calendar.
Recent calls
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+1 555 555 0142Emergency transfer4:15 PMyour on-call line
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+1 555 555 0118Transferred3:57 PMJohn Smith
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+1 555 555 0173Booked3:48 PMservice call, Thursday 10:00
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+1 555 555 01063:42 PMoffice inbox, for: Jane Doe
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+1 555 555 0187Spam3:31 PMautomated dialer, closed in one line
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+1 555 555 0159Completed2:58 PMquestion answered
Illustrative log. Numbers shown are examples.
How It Works
Get your Housecall Pro AI Receptionist up and running in minutes.
Open the FONE app and add Housecall Pro to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Connect a calendar (Google or Outlook) so your AI can book new jobs, and it starts recognizing customers on chat with live Housecall Pro history.
Key Features
Everything your AI needs to handle Housecall Pro inquiries like a pro.
Customer Lookup
On web chat and WhatsApp, your AI searches Housecall Pro customers by phone, email, or name — reading property addresses, tags, service history, and payment status.
Estimate & Invoice Lookup
Your AI reads pending estimates and open invoices so a customer can get pricing or ask about a balance during a conversation.
Service History
Your AI reads a customer's past visits and completed work for informed support, so a repeat caller isn't starting over.
Booking on Your Calendar
New jobs are booked on your connected calendar — Google or Outlook — with real-time availability, not written into Housecall Pro. The details are captured for your team.
AI Receptionist for Housecall Pro Example Prompts
Copy and paste these prompts into your Housecall Pro AI Receptionist prompt box to get started quickly.
"When a homeowner calls needing service, ask about the issue, their address, and when they are available. Book the service call in Housecall Pro and let them know the technician's arrival window. Provide a confirmation number they can reference."
Example 2 — Pricing Questions:
"If a caller asks about pricing for a specific service, check Housecall Pro for your standard service rates. Provide a price range and explain that the final cost depends on the scope of work determined during the visit. Offer to schedule a free estimate if they prefer."
Example 3 — Technician ETA:
"When a customer calls asking when their technician will arrive, look up the job in Housecall Pro. Check the technician's schedule and provide an updated estimated arrival time. If there is a delay, apologize and offer a revised window."
See It in Action
Here's how your AI Receptionist for Housecall Pro handles a real conversation.
I need someone to look at a leaking faucet. Are you available this week?
Happy to help — can I get your name and address?
Karen Wells, 320 Birch Lane.
Found your account, Karen — I see we did drain work for you in January. For the faucet leak, I have Wednesday 1-3 PM or Thursday morning open on the calendar. Which would you prefer?
Wednesday works.
Booked for Wednesday, 1-3 PM on our calendar — you'll get a text when the technician is on the way, and a standard faucet service call starts at $89. Anything else?
Frequently Asked Questions
Related Integrations
Built for Field Service Businesses
Your AI receptionist answers every call from the field or the front office — booking jobs, checking status, and capturing details — so you never miss work.
For your firm
- Win more jobs. Calls are answered while you're on-site, so leads don't go to voicemail.
- Less phone time. Routine scheduling and status calls are handled automatically.
- Captured details. Every job request is logged with the info your team needs.
For your customers
- Reach you anytime. Calls are answered even when crews are busy.
- Easy booking. Customers can schedule or check a job without waiting.
- Clear updates. They hear real status on their service.