Healthcare

AI Receptionist for
PetDesk

Connect PetDesk to your AI so it can look up pet owners and read pet health records — a read-only lookup on web chat, Facebook, Instagram, and WhatsApp; new visits are booked on your connected calendar.

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Recent calls

  • +1 555 555 0142Emergency transfer4:15 PM
    your on-call line
  • +1 555 555 0118Transferred3:57 PM
    John Smith
  • +1 555 555 0173Booked3:48 PM
    checkup for Max, Thursday 10:00
  • +1 555 555 0106Message3:42 PM
    office inbox, for: Jane Doe
  • +1 555 555 0187Spam3:31 PM
    automated dialer, closed in one line
  • +1 555 555 0159Completed2:58 PM
    question answered

Illustrative log. Numbers shown are examples.

How It Works

Get your PetDesk AI Receptionist up and running in minutes.

1

Open the FONE app and add PetDesk to any agents that need it.

2

Configure the integration settings and integration prompt in the FONE app.

3

Connect a calendar (Google or Outlook) so your AI can book visits, and it starts reading PetDesk records on chat.

Key Features

Everything your AI needs to handle PetDesk inquiries like a pro.

Client & Pet Lookup

On web chat and WhatsApp, your AI searches PetDesk by owner name, phone number, or pet name — reading pet profiles, vaccination records, and visit history.

Vaccination & Health Records

Your AI reads vaccination due dates, medication history, and health alerts so a pet owner gets accurate answers about their pet's care schedule.

Booking on Your Calendar

New vet visits are booked on your connected calendar — Google or Outlook — with real-time availability, not written into PetDesk.

Read-Only PetDesk

The PetDesk integration reads client and pet records; it does not create appointments, process refills, or write to PetDesk. Requests are captured for your veterinary team.

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AI Receptionist for PetDesk Example Prompts

Copy and paste these prompts into your PetDesk AI Receptionist prompt box to get started quickly.

Example 1 — Vet Appointment Booking:
"When a pet owner calls to schedule a visit, ask for the pet's name, species, and reason for the visit — wellness exam, vaccination, sick visit, etc. Check PetDesk for available appointment times and book the visit. Confirm the date, time, veterinarian, and any preparation instructions like fasting."

Example 2 — Prescription Refill:
"If a pet owner calls needing a medication refill, look up their pet's record in PetDesk. Note the medication name and dosage, and let them know the prescription refill request has been submitted. It will be ready for pickup within 24 hours, or we can mail it to their address on file."

Example 3 — Vaccination Records:
"When a pet owner needs vaccination records — for boarding, grooming, or travel — look up their pet in PetDesk. Let them know we can email the vaccination certificate to the address on file or have it ready for pickup at the front desk."
View All Integration Prompt Examples →

See It in Action

Here's how your AI Receptionist for PetDesk handles a real conversation.

Caller

Hi, I need to bring my dog in for his annual shots — I think he's overdue.

AI Agent

Happy to help! Can I get your last name and your dog's name?

Caller

Johnson, and the dog is Max.

AI Agent

Found Max's file — a 4-year-old Golden Retriever, with rabies and DHPP both due this month, so you're right on time. Dr. Martinez has Thursday 9 AM or Friday 3 PM open on the calendar. Which would you prefer?

Caller

Friday at 3 works.

AI Agent

Booked with Dr. Martinez for Friday at 3 PM on our calendar, and we'll send a reminder the day before. Any health concerns you'd like me to note for the vet?

Frequently Asked Questions

Can it handle multi-pet households?
Yes. Your AI reads all pets linked to a client account in PetDesk and can look up records or vaccination status for any of them.
Does it book directly into PetDesk?
No. The PetDesk integration is read-only — your AI reads client and pet records but does not create appointments in PetDesk. New visits are booked on your connected calendar (Google or Outlook).
Can it process prescription refills?
No. Your AI reads a pet's medication history and captures a refill request for your veterinary team; it does not process refills or write to PetDesk.
Can it handle emergency vet calls?
Yes. Your AI triages urgent calls by your criteria and can route an emergency to your on-call veterinarian or a local emergency clinic, and book non-urgent visits on your connected calendar.
Is pet health data secure?
Yes. Data is read via encrypted read-only API calls, queried live during a conversation and never stored on our servers.

Built for Healthcare Practices

Your AI receptionist handles appointment and patient calls around the clock — booking, answering questions, and capturing details — so your staff stays with patients.

For your firm

  • Reduce front-desk strain. Routine scheduling and questions are handled automatically.
  • Never miss a patient. Calls are answered after hours and during peak times.
  • Captured accurately. Every call is logged with the details your team needs.

For your patients

  • Reach the practice anytime. Calls answered outside office hours.
  • Easy scheduling. Book or reschedule without waiting on hold.
  • Clear next steps. Patients hear what they need to bring or do next.

Ready to Connect PetDesk?

Set up your AI + PetDesk integration in under 5 minutes.

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