AI Receptionist for
PetDesk
Connect PetDesk to your AI so it can look up pet owners and read pet health records — a read-only lookup on web chat, Facebook, Instagram, and WhatsApp; new visits are booked on your connected calendar.
How It Works
Get your PetDesk AI Receptionist up and running in minutes.
Log into the Client Portal and assign PetDesk to any agents that need it.
Configure the integration settings and integration prompt in the FONE app.
Connect a calendar (Google, Outlook, or Cal.com) so your AI can book visits, and it starts reading PetDesk records on chat.
Key Features
Everything your AI needs to handle PetDesk inquiries like a pro.
Client & Pet Lookup
On web chat and WhatsApp, your AI searches PetDesk by owner name, phone number, or pet name — reading pet profiles, vaccination records, and visit history.
Vaccination & Health Records
Your AI reads vaccination due dates, medication history, and health alerts so a pet owner gets accurate answers about their pet's care schedule.
Booking on Your Calendar
New vet visits are booked on your connected calendar — Google, Outlook, or Cal.com — with real-time availability, not written into PetDesk.
Read-Only PetDesk
The PetDesk integration reads client and pet records; it does not create appointments, process refills, or write to PetDesk. Requests are captured for your veterinary team.
AI Receptionist for PetDesk Example Prompts
Copy and paste these prompts into your PetDesk AI Receptionist prompt box to get started quickly.
"When a pet owner calls to schedule a visit, ask for the pet's name, species, and reason for the visit — wellness exam, vaccination, sick visit, etc. Check PetDesk for available appointment times and book the visit. Confirm the date, time, veterinarian, and any preparation instructions like fasting."
Example 2 — Prescription Refill:
"If a pet owner calls needing a medication refill, look up their pet's record in PetDesk. Note the medication name and dosage, and let them know the prescription refill request has been submitted. It will be ready for pickup within 24 hours, or we can mail it to their address on file."
Example 3 — Vaccination Records:
"When a pet owner needs vaccination records — for boarding, grooming, or travel — look up their pet in PetDesk. Let them know we can email the vaccination certificate to the address on file or have it ready for pickup at the front desk."
See It in Action
Here's how your AI Receptionist for PetDesk handles a real conversation.
Hi, I need to bring my dog in for his annual shots — I think he's overdue.
Happy to help! Can I get your last name and your dog's name?
Johnson, and the dog is Max.
Found Max's file — a 4-year-old Golden Retriever, with rabies and DHPP both due this month, so you're right on time. Dr. Martinez has Thursday 9 AM or Friday 3 PM open on the calendar. Which would you prefer?
Friday at 3 works.
Booked with Dr. Martinez for Friday at 3 PM on our calendar, and we'll send a reminder the day before. Any health concerns you'd like me to note for the vet?
Frequently Asked Questions
Built for Healthcare Practices
Your AI receptionist handles appointment and patient calls around the clock — booking, answering questions, and capturing details — so your staff stays with patients.
For your firm
- Reduce front-desk strain. Routine scheduling and questions are handled automatically.
- Never miss a patient. Calls are answered after hours and during peak times.
- Captured accurately. Every call is logged with the details your team needs.
For your patients
- Reach the practice anytime. Calls answered outside office hours.
- Easy scheduling. Book or reschedule without waiting on hold.
- Clear next steps. Patients hear what they need to bring or do next.